NaturalWhispWonder

I do make custom orders to the best of my ability. Everything is discussed in your message. I make a custom listing for you in the the shop with the agreed details. You agree to those details through your purchase. Along with the agreed timeline of your custom. Custom orders are final sale. No refunds will be given due to the custom nature of the order.

Each item is hand knit and using mostly all natural fibers. So hand washing and and care for your items is so important. These items are hand wash only. Please follow these steps to make sure you get the most out of your items.

Step one
Using luke warm water, and a capful of wool safe soap add to a large clean bowl. I use unscented Soak Wash brand. This is a hypoallergenic, no rinse soap. Make the water suddy.

Step two
Put your item in suddy water for 10 mins.

Step three
When taking out your item/s please do not stretch it out. Hold it in your hand gently squeeze out as much water as you can. DO NOT WRING, TWIST, OR STRETCH out your item/s. Just gently squeeze.

Step four
When you have squeezed out all of the water, take a clean, light

SHOP REFUND POLICY FOR REPAIRS

I am happy to do repairs on any of my items if needed. As I get my items tested before placing in my shop. I do not to refunds on sizing. Most items have sizing listed. For Children's hats, bonnets, pants, clothing, everything has been tested in sizing and design wise before posting. I guarantee sizing for the average child size. Please allow sizing allowances, as all children are different sizes.

I will do repairs if needed on your items. I have not yet had to do so. But the service is provided at your expense. I can not take responsibility in repairs in damages, shrunk in wash, felted in wash, if you have washed or handled your item incorrectly. I do not accept returns or exchanges for my items.

You will receive a message right after you order going over what you have ordered. This is to make sure that everything is stated clearly and if you need faster shipping or special requirements this is where you could reply.

Everything in my shop is both RTS and Preorder. Rts ships from my studio within 1-2 business days of payment. Preorder is 2-3 weeks before shipping. Unless otherwise stated and/or agreed upon. Such as a custom order. Any orders that have combined ready to ship and preorders together, they will be shipped together. If you wish your ready to ship to ship separately please purchase them separately. Any ready to ship in one order and any preorder in another. Otherwise they when purchased together they will ship together.

You will receive a message right after you order going over what you have ordered. This is to make sure that everything is stated clearly and if you need faster shipping or special requirements this is where you could reply.
Everything in my shop is both RTS and Preorder. Rts ships from my studio within 1-2 business days of payment. Unless otherwise stated and/or agreed upon. Any orders that have combined ready to ship and preorders together, they will be shipped together. If you wish your ready to ship to ship separately please purchase them separately. Any ready to ship in one order and any preorder in another. Otherwise they when purchased together they will ship together. Preorder turnaround is currently 2-3 weeks.

I ship from Canada Post for Ready to Ship order leave my shop in 1-2 business and preorders. Preorders I ship within the time frame stated in your order. You are responsible for all charges/customs charges/extra charges incurred after shipment has been made. These are not included in your shipping amount. These customs charges are by law from your country. I will not be responsible for them. These are calculated by your countries laws. Tracking is on all international packages. This will be something you have to purchase to get tracking onto your order in the drop down menu at checkout.

I am not responsible for lost, damaged, stolen, or delayed packages after it leaves my shop and post office I have shipped from. I also cannot guarantee an exact timeline for shipping once a package leaves my shop as each country's post office handles items differently, or with special/statutory holiday, and customs holds are not in my control. Every country is different in handling your packages. As I do take a photo of each package at the post office for another proof of shipment. I can call Canada Post and make a ticket to find where it is. This can take a few days up to a week for them to investigate. It is very rare for a package to show delivered not be delivered. I have insurance on all packages to insure safety.