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Last updated on Aug 17, 2026
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4.9
(6104)
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About PRINTERROR
Sales
24,259
On Etsy since 2015
Shop members
-
greg cerna
Owner
hello! I'm an engineer-turned-artist who built his own 3d printer over ten years ago, quickly got hooked, and never looked back.
Shop policies
Last updated on Apr 12, 2019
Shipping
See item details for estimated arrival times.
Customs and import taxes
For US deliveries, Etsy policy requires that import duties and fees are included in the checkout price. Non-US buyers may need to pay these fees upon delivery. You can message me to confirm how these fees will be paid for your order. I'm not responsible for any customs-related delays.
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Secure options
Accepts Etsy Gift Cards and Etsy Credits
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Returns & exchanges
See item details for return and exchange eligibility.
Cancellations
Cancellations: accepted
Request a cancellation: within 24 hours of purchase
More information
Last updated on
Dec 17, 2025
Frequently asked questions
My product arrived broken, what do I do?
We're sorry for the inconvenience! Please message us a picture of it and we'll send a replacement product.
I'm in Austin! Can I pick up directly from you?
Yes, although we do offer free shipping and you can probably get it delivered to you just as fast as it takes us to coordinate a pick-up. If you still want to pick up locally, please message us as soon as you place an order.
Can you do custom faces on the planters? What about custom colors or sizes?
We wish! Unfortunately, none of those are currently possible. We don’t work with custom faces or sizes, and we are not currently doing any commission work.
My item has not arrived yet! Where is it? (Domestic U.S. Orders)
To check your shipment’s status, enter the tracking number listed on your shipping confirmation email on the USPS website. As of Dec 2021, the USPS is experiencing delays of varying degrees across the board. Please allow for a little wiggle room with your expected delivery dates as postal employees work hard to catch up. Most shipping issues are successfully resolved by customers contacting their local post office. Please contact us if you have still not received your order 3 weeks after receiving a shipping confirmation email and we’ll try to come up with a solution!
My item has not arrived yet! Where is it? (International Orders)
International orders commonly take 4-6 weeks to arrive (often sooner, sometimes later!). Unfortunately due to the complex nature of international shipping, we cannot reliably track packages after they have left the United States. We recommend contacting your local post office or your country’s customs office for assistance with tracking a missing package. They will ask you to reference your Label ID # and/or Customs ID # (this information can be found on your confirmation email). Some customers have had success tracking their international packages by reaching out to Etsy Support.
Do you offer wholesale?
Yes, we do! Send us a message and we’d be happy to send over our wholesale catalog.
What is this line down the side of my print?
What you're looking at is called a z-scar - it's an unavoidable artifact of 3D printing caused by the beginning of each new layer. We do our best to hide them in the designs when we can, but it's something you'll find on any 3D printed object.
The nubs on the drainage tray don’t fit into the holes in my planter! Did you send me the wrong size?
More likely than not, you have the correct size! The vertical nubs on the drainage trays are intended to keep the planter elevated so more water can flow freely into the tray. Essentially, the planter rests on top of the plastic pieces.
Small: 4" diameter. Medium: 5.5" diameter. Large: 6.5" diameter
Can I buy the design from you to print on my personal printer?
Thank you for the interest! We don't sell any of our designs at this time.