Pawplane

Who we are. Pawplane is run by Mertcan Dinler, based in Turkey. You can reach us through Etsy Messages or at contact@pawplane.com. We are the data controller for the information described below. We follow Turkey's Personal Data Protection Law No. 6698 (KVKK) and, for buyers in the European Union, the EU General Data Protection Regulation (GDPR).

What we receive. When you order through Etsy, we receive your name, shipping address and order details, plus anything you write to us in Etsy Messages. We receive this through Etsy. We don't collect payment card details. Etsy handles payments.

Why we use it and our legal basis.

To make, ship and support your order and to reply to your messages, because this is needed to fulfil our contract with you (KVKK Art. 5(2)(c), GDPR Art. 6(1)(b)).
To keep tax and accounting records, because the law requires us to (KVKK Art. 5(2)(ç), GDPR Art. 6(1)(c)).
To handle disputes or legal claims about an order, where this is needed to protect our legal rights (KVKK Art. 5(2)(e), GDPR Art. 6(1)(f)).
We never sell your information, use it for advertising or send you marketing.

Who we share it with.

Printify and its print partners receive your name, shipping address and order details so they can print and ship your item. Printify is based in the United States. Its print partners may be in the United States or other countries.
Shipping carriers receive what they need to deliver your item.
Our accountant and Turkish tax authorities receive order records when the law requires it.
Etsy processes your information under its own privacy policy as a separate company.
Transfers to other countries. We work from Turkey, and Printify, its print partners and Etsy are in the United States and other countries, so your information is transferred outside your country and outside Turkey. We only transfer what's needed to fulfil your order. Transfers to Printify are covered by the European Commission's standard contractual clauses (2021). You can ask us for more information about these safeguards.

How long we keep it. We keep order and accounting records for up to 10 years, as Turkish tax and commercial law requires. We delete or anonymize our message history 24 months after delivery, unless we need it for an open dispute.

Cookies and tracking. We don't use cookies or tracking tools of our own. Etsy's privacy and cookie policies apply to your use of etsy.com, including how it responds to "Do Not Track" signals.

Your rights. You can ask us to:

tell you whether we process your information and give you a copy of it;
explain why we process it and which third parties in Turkey or abroad receive it;
correct it if it's incomplete or wrong;
delete it, unless the law requires us to keep it, and tell the third parties who received it about the correction or deletion;
limit how we use it, or give it to you in a machine-readable format (EU buyers);
stop using it where we rely on our legitimate interests (EU buyers);
review a result that goes against you and comes only from automated analysis (we don't use any);
compensate you if unlawful processing causes you damage.
To make a request, message us through Etsy or email contact@pawplane.com. We'll reply within 30 days at no cost. If you aren't satisfied, you can complain to the data protection authority where you live (for EU buyers) or to Turkey's Personal Data Protection Board (Kişisel Verileri Koruma Kurulu, kvkk.gov.tr).