We ship through USPS and FEDEX . Your order has a tracking number automatically assigned to it once we ship it. You will be notified of the tracking number once we ship your order. If for some reason you don't receive your order or there is a delay in receiving your order, please check the tracking number through the USPS or FEDEX website first. If there is a problem with the tracking, please contact our shop.

We are not responsible for lost or stolen items. If the tracking number shows that your order was delivered to the address you provided, we cannot issue a refund if your order turns up missing or stolen.

All orders are insured before we ship them.

We can't accept returns for CUSTOM MADE, PERSONALIZED or RESERVED LISTINGS. We always communicate with every customer when an order is placed. We will check for final approval on all custom, personalized and reserved listings, before we proceed.

All orders are handmade at the time your order is placed. No two orders are alike. We ask that if you are ordering one of our organizers or collage frames, that you MEASURE THE AREA that your item is to fit, and compare that to the dimensions we have with each of our listings, before placing your order. We cannot issue a refund simply because the item you ordered doesn't fit. If ordering any of our frames, please make sure you MEASURE THE CORRECT SIZE of your photo, print or document.

We ask that you check your email often. We do communicate with every customer once an order is placed. We go strictly by the order form as to color, size, finishes and personalization instructions if applicable. If we see something questionable on your order, we will ask about it. If we do not receive a reply from you, we will have to assume that your order form is correct and will proceed with your order as placed.

Please make sure your measurements are correct before placing your order for any of our organizers, frames or multi opening frames. Also, please make sure to read the item's description before you place your order. We go by the color and finish you choose on your order form, not the picture of the listing.

If your order is damaged when you receive it, and you are requesting a refund, we will need photos of the damaged item and the box it was shipped in, to show proof of the damage for insurance claim filing purposes. Once we receive the item or items in good condition back from you, we can refund your purchase price, minus the shipping fees.