This Privacy Policy explains how CraftPoint Studio LLC collects, uses, and protects personal information when you purchase from our Etsy shop, visit our website, or contact us about an order.
1. Information We Collect
To process and fulfill your order, we may receive certain personal information from Etsy, our website, or directly from you. This may include your name, email address, shipping address, order details, personalization details, messages you send to us, and any photos or custom information you choose to provide for a personalized order.
We do not receive or store your full payment card details. Payment processing is handled by Etsy, our website payment provider, or other secure third-party payment services.
2. How We Use Your Information
We use your information only when needed to:
Process, print, and fulfill your order
Ship your order to the correct address
Communicate with you about your order
Respond to questions, custom requests, or support messages
Resolve problems such as damaged, incorrect, or missing items
Keep business, tax, and legal records
Improve our products, listings, and customer service
We do not use your personal information for unrelated marketing unless you have clearly agreed to receive marketing messages from us.
3. Sharing Your Information
We only share your personal information when necessary to operate our business and fulfill your order.
This may include sharing relevant order details with:
Etsy, when your order is placed through Etsy
Trusted production partners who print or fulfill selected items
Shipping carriers and delivery services
Payment processors and website service providers
Professional advisers such as accountants or legal advisers when needed
Government, tax, or legal authorities if required by law
Our production partners only receive the information needed to produce and ship your item, such as the design, product details, shipping address, and any personalization details required for the order.
4. Production Partners
CraftPoint Studio LLC works with trusted production partners to print and fulfill selected made-to-order items. Most orders are printed and shipped from the United States, especially for US customers.
Production location may vary depending on the item, size, color, availability, and shipping destination. We only share the information needed for production and delivery.
5. Data Retention
We keep your personal information only for as long as necessary to complete your order, provide customer service, comply with legal and tax obligations, resolve disputes, and maintain business records.
If you ask us to delete your personal information, we will do so where legally possible. Some information may need to be retained for tax, accounting, fraud prevention, or legal reasons.
6. Your Rights
Depending on where you live, you may have the right to access, correct, delete, or restrict the use of your personal information.
If you are located in the European Union, United Kingdom, California, or another region with privacy rights, you may contact us to request access to the personal information we hold about you, ask us to correct it, ask us to delete it where possible, or object to certain uses of your information.
If your order was placed through Etsy, you may also contact Etsy directly regarding personal information held by Etsy.
7. California Privacy Notice
We do not sell your personal information.
We do not knowingly share your personal information for cross-context behavioral advertising. We only use and share customer information as needed to process orders, provide customer service, fulfill products, ship orders, and comply with legal obligations.
8. Cookies and Website Data
If you visit our website, cookies or similar technologies may be used to help the website function, remember preferences, understand visitor activity, and improve the shopping experience.
Our website platform, payment provider, analytics tools, or other service providers may collect technical information such as your IP address, browser type, device information, pages visited, and general location information.
You can usually adjust cookie settings through your browser. Some website features may not work properly if cookies are disabled.
9. Security
We take reasonable steps to protect customer information and only share it with trusted services needed to run our business. However, no online system, email service, website, or data transfer can be guaranteed to be completely secure.
10. Children’s Privacy
Our products and services are intended for adults purchasing items online. We do not knowingly collect personal information directly from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, legal requirements, or platform policies. The updated version will be posted with a new effective date.