Privacy Policy for CustomitizeMe
Effective Date: June 7, 2025
At CustomitizeMe, I am committed to protecting your privacy and ensuring transparency about how your personal information is collected, used, and shared. This Privacy Policy explains how I handle your data when you visit my Etsy shop, make a purchase, or interact with me through Etsy’s platform.
1. Information I Collect
I collect the following personal information through Etsy’s platform to provide and improve my services:
Information You Provide:
Name, Email, and Shipping Address: Collected when you place an order or contact me via Etsy’s messaging system to fulfill your purchase of AOP cycling jerseys, shorts, or t-shirts.
Payment Information: Handled securely by Etsy’s payment processors (e.g., PayPal, Etsy Payments). I do not directly access or store your payment details.
Custom Order Details: If you request personalized designs (e.g., names or logos on cycling apparel), I collect the information you provide to create your order.
Messages and Reviews: Any information you share through Etsy messages or public reviews.
Automatically Collected Information:
Browsing Data: Etsy collects data about your shop visits (e.g., pages viewed, items favorited) to provide analytics, which I use to improve my shop.
Device and Location Data: Etsy may collect IP addresses, browser types, or general location data to enhance user experience and comply with legal requirements.
2. How I Use Your Information
I use your personal information for the following purposes:
Order Fulfillment: To process and ship your orders, I share your name, shipping address, and order details with my trusted print-on-demand partners (Printify, Yoycol, and POPCustoms) for production and delivery of AOP cycling jerseys, shorts, and t-shirts.
Customer Support: To respond to your inquiries, resolve issues (e.g., defective items), or process returns/refunds through Etsy’s messaging system.
Shop Improvement: To analyze shop performance using Etsy’s analytics (e.g., traffic sources, popular items) and optimize listings.
Legal Compliance: To comply with applicable laws, such as tax reporting or EU GDPR requirements for EU/EEA customers.
Communication: To send order confirmations, shipping updates, or responses to your messages via Etsy. I do not use your information for marketing unless you explicitly opt in (e.g., through Etsy’s marketing tools).
3. How I Share Your Information
Your personal information is shared only as necessary to operate my shop and fulfill orders:
Print-on-Demand Partners:
I share your name, shipping address, and order details with Printify, Yoycol, and/or POPCustoms to produce and ship your AOP cycling apparel. These partners are contractually obligated to protect your data and use it only for fulfillment.
Etsy Platform:
Etsy processes your data (e.g., payment, browsing activity) as outlined in Etsy’s Privacy Policy (https://www.etsy.com/legal/privacy/). I rely on Etsy’s secure infrastructure for data storage and communication.
Legal Requirements:
I may disclose your information if required by law (e.g., tax authorities) or to protect my rights, property, or safety in connection with a legal proceeding.
Business Transfers:
If my shop is sold or transferred, your information may be shared with the new owner, but only with appropriate safeguards.
I do not sell or share your personal information with third parties for marketing purposes.
4. Your Rights (GDPR Compliance for EU/EEA Customers)
If you are located in the European Union or European Economic Area, you have the following rights under the General Data Protection Regulation (GDPR):
Access: Request a copy of the personal data I hold about you.
Rectification: Ask me to correct inaccurate or incomplete information.
Erasure: Request deletion of your data, subject to legal obligations (e.g., tax records).
Restriction: Ask me to limit how your data is used.
Portability: Request your data in a structured, machine-readable format.
Objection: Object to certain uses of your data (e.g., marketing, though I do not use data for this purpose).
To exercise these rights, contact me through Etsy’s messaging system or at [your email address]. I will respond within 30 days, as required by GDPR. You may also contact Etsy directly or lodge a complaint with your local data protection authority.
5. Data Storage and Security
Storage: Your personal information is stored securely on Etsy’s servers, as I rely on Etsy’s platform for data management. I retain order-related data (e.g., name, address) for as long as necessary to fulfill orders, comply with tax laws, or resolve disputes.
Security: I take reasonable measures to protect your data, including using Etsy’s secure messaging and limiting data shared with POD partners. However, no online system is 100% secure, and I cannot guarantee absolute security.
6. International Data Transfers
As a US-based seller (assumed unless otherwise specified), I use POD providers in the US (Printify), China (Yoycol, POPCustoms), and other regions. Your data may be transferred internationally to fulfill orders. Printify, Yoycol, and POPCustoms comply with data protection standards, and Etsy ensures GDPR-compliant transfers for EU/EEA customers through Standard Contractual Clauses.
7. Cookies and Tracking
Etsy uses cookies and similar technologies to enhance your shopping experience (e.g., remembering your cart, analyzing traffic). I do not directly control cookies but rely on Etsy’s analytics to understand shop performance. For details, see Etsy’s Cookie Policy (https://www.etsy.com/legal/cookies/).
8. Children’s Privacy
My shop does not knowingly collect personal information from children under 16. If I learn that such data has been collected, I will delete it promptly. Contact me if you believe this has occurred.
9. Changes to This Policy
I may update this Privacy Policy to reflect changes in my practices or legal requirements. The updated policy will be posted in my Etsy shop with a new effective date. Significant changes will be communicated via Etsy’s messaging system or shop announcements.
10. Contact Information
For questions, GDPR requests, or concerns about this Privacy Policy, please contact me:
Through Etsy: Use the “Message Seller” feature in my shop (CustomitizeMe).
Email: customitize@gmail.com
Response Time: I will respond within 24–48 hours, or within 30 days for GDPR requests.
If you have unresolved concerns, you may contact Etsy at legal@etsy.com or your local data protection authority (e.g., ICO in the UK).