Frequently asked questions
MADE AND SHIP FROM USA
BUY 2, GET 30% OFF
BUY 3, GET 35% OFF.
❤️ ❤️ ❤️ AUTUMN SALES ❤️ ❤️ ❤️
🎁 PRODUCTION AND SHIPPING TIME❤️
Production Time 1-2 Business Days (usually 1 day)
Standard Shipping Time 2-5 Business Days (usually 3 days)!
🎁 DESIGN COLOR❤️
Black text/design will be printed on Light color shirts
White text/design will be printed on Dark color shirts
Colorful designs (PNG) are printed in their original form!
🎁 Custom and personalized orders❤️
🎁 HOW TO ORDER❤️
Please choose your size, color and saying separately than add to the card
And please do this for each shirt. (For same color and sizes you can change quantity)
After that go to the check out
OR
If you want a custom shirt, or just wanna change a word, please order a shirt and leave me a note with your unique request!
Thank you!.
🎁 Custom and personalized orders❤️
🎁 RETURNS AND EXCHANGES❤️
Since all items are customized for each customer, all sales are FINAL. We do not offer refunds or exchanges.
We don't accept returns, exchanges. Exchanges/Refunds are only granted if the incorrect item has been sent by the seller or damaged or defective.
Please contact us if you have any problems with your order!
🎁 RETURNED PACKAGES❤️
The customer is responsible for ensuring the shipping address at checkout is correct and verified through USPS. If the customers package is returned to me, I will contact the customer, but the customer is responsible for paying postage on the package to have it re-shipped!.
🎁 WRONG ADDRESS❤️
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
🎁 UNCLAIMED❤️
Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer.
🎁 MESSAGE RESPONSE TIMES❤️
I respond within 24-48 hours to messages sent Monday-Friday. Messages received on the weekend (Saturday and Sunday) and Holidays may vary for response time. Please send us a message through ETSY messages and not our email because emails are not checked as often. If you don't hear back from us, please resend the message as we sometimes miss some messages due to spam messages that come to our inbox!.
🎁 DAMAGE/DEFECTS❤️
Customer is responsible for inspecting the item within 72 hours of receiving the package and messaging us immediately about any defects that may appear on the sweatshirt, hoodie or t-shirt. We will not replace any items after this deadline for any reason, as by this point the defect could have occurred due to issues that are beyond my control!