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Cancellations: not accepted
Please contact the seller if you have any problems with your order.
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Frequently asked questions
1. What do I receive when I purchase?
All listings in CoolPatter are digital crochet patterns. After purchase, you’ll receive an instant downloadable PDF.
No physical items will be shipped.
2. Are your patterns suitable for beginners?
Yes! Many of our patterns are beginner-friendly and clearly labeled by skill level. Each pattern includes:
Step-by-step instructions
Stitch abbreviations
Helpful notes and tips
Please read the listing description carefully to confirm the recommended skill level.
3. How do I download my files?
After payment is completed, Etsy will provide a download link:
Go to Your Account → Purchases & Reviews
Click Download Files
4. Can I get a refund or exchange?
Due to the digital nature of our products, refunds or exchanges are not available once files are downloaded.
However, if you experience any issues with your file, please message us—we’re happy to help.
5. Can I sell items made using your patterns?
Yes! You may sell finished items made from CoolPatter patterns on a small scale.
Credit to CoolPatter is appreciated but not required.
6. Do you offer custom patterns or alterations?
At this time, we do not offer custom designs, but we’re always open to suggestions for future patterns.
7. What language are the patterns written in?
All crochet patterns are written in English using standard US crochet terms, unless otherwise stated.
8. What if I have questions while working on a pattern?
We’re here to help! If you need clarification or run into issues, feel free to send us a message through Etsy. We aim to respond within 24–48 hours.