Welcome to PromiDesign!
All items
Announcement
Last updated on Sep 26, 2022
Reviews
4.7
(4259)
Average item review
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience.
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Shannon on Feb 25, 2026
5 out of 5 starsBeautiful item. Seller worked with to customize it for my needs and even quickly replace it when it arrived broken from transit. Great experience, great customer service!
Jonas responded on Mar 19, 2026
Thank you so much for your wonderful review! 🌟 We’re glad we could customize the item for you and make things right quickly. It means a lot to hear you had a great experience! 😊
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Clarissa on Mar 24, 2026
4 out of 5 starsI would have given this 5 stars if I knew to expect this to come in a month late from when I ordered it. Overall it's beautiful, it does need to be assembled so expect that. This will be given as a client gift so we're happy to be able to give them something personalized.
Jonas responded on Mar 25, 2026
Thank you so much for your feedback 😊 We’re really glad to hear that you find the item beautiful and we hope it will make a special gift for your client ✨ We are very sorry for the delay in shipping and completely understand how frustrating it must have been to wait longer than expected. We truly appreciate your patience and understanding.
About PromiDesign
Sales
29,295
On Etsy since 2016
Shop policies
Last updated on Sep 26, 2022
Shipping
See item details for estimated arrival times.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment options
Secure options
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.
Returns & exchanges
See item details for return and exchange eligibility.
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
More information
Last updated on
Dec 17, 2025
Frequently asked questions
Custom and personalized orders
All custom and personalized items are final sale and non-returnable. Please ensure all details are correct before placing your order. We do not accept returns or exchanges on these items unless they arrive damaged or defective.
Returns & Refunds Policy
- Return Shipping Costs: Buyers are responsible for return shipping costs.
- Refunds: Once the returned item is received in its original condition, a refund will be issued for the item price only.
Tracking Information
Once the item is shipped, it is the recipient’s responsibility to track the parcel using the provided tracking number. Shipping carriers may deliver parcels to local pick-up points instead of the recipient's address. This can happen for various reasons, such as the recipient not being home, package size limitations, or regional delivery practices.
If a package is not collected and is returned to us:
– For non-personalized items, we may refund the item price only (shipping is non-refundable) if it’s returned in original condition.
– For personalized items, no refund is issued, as the item is custom-made and will be disposed of.
If you wish to have the item re-shipped, a new shipping fee must be paid.
Seller details
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