Please be advised that all sizing details can be found in the item descriptions. If you have any further questions regarding the sizing or measurements of an item, please feel free to contact me. I am happy to provide any additional information you may need.

All my pieces come signed as 'SNM-Year', unless there is insufficient discreet surface for a signature.

Following are instructions on how customers will make their glass jewelry or art pieces last a lifetime:

*Always protect your glass pieces from sharp blows, scratching, chemicals, extreme heat or extreme temperature changes which might damage the durability of the glass.

*Store your pieces in a soft pouch or box. Try to keep pieces apart so they don’t rub together.

*Never go swimming wearing jewelry, as chlorine in swimming pools and salt water can cause damage to all metal, leather or other components.

*Avoid wearing while cleaning, gardening or performing sports activities.

*Do not soak them in boiling water or commercial cleaners.

I am happy to accept custom orders for my products. However, please be aware that these items are non-returnable and non-exchangeable. If you have any questions or concerns regarding a custom order, please feel free to contact me before placing your order.

I always provide a tracking number for every order, which will be included in the shipping confirmation email.

*For standard shipping, you can track your order using the following link until it arrives in the destination country:

https://itemsearch.elta.gr/en-GB

*Once the parcel has been scanned by customs, you can receive more detailed updates on your local post office's website.

Once the parcel departs from Greece, the tracking information will only be updated once it has been scanned by customs or the local post office.

For Standard Tracked Shipping:

1-2 business days within Greece.
3-5 business days within Europe.
5-7 business days rest of the world.

Please note that the estimated delivery dates are calculated considering the expected timeframe for a package to reach its destination CUSTOMS, particularly during non-peak seasons. These estimates are derived from information provided on the Hellenic Post Office's website, but it's important to note that they are not guaranteed dates.

The possible customs/local PO delays are not within these time frames.

I kindly ask that you do not send any forced returns. Instead, if you wish to return an item, please contact me within the specified time period outlined in the Returns & Exchanges policy.

In the event that a parcel is returned to me due to the following circumstances, I will contact you upon receiving it to arrange for re-shipment:

*If you missed the delivery and did not schedule a new delivery with your local post office.
*If you provided an incorrect address.

Please note that these returns are not eligible for a refund. However, you have the option to pay for the shipping fee and have the item(s) reshipped to you within 7 days of my initial contact. After this time period, the item(s) will be relisted for sale.

*Please contact me before you return an item if you want to be eligible for a refund.

*Refunds are available within the designated return window. Kindly refer to the 'delivery and returns' section for each item to review the specifics. This will provide you with clarity regarding the process for each individual item.

For hygiene reasons, the return/exchange policy for the items listed below is as follows:

*Earrings:
In adherence to hygiene standards, full refunds are not applicable for these items, as the piercing components would require replacement. However, you may still initiate a return for a refund, subject to a 20% deduction to account for the diminished value resulting from this change.

*Kitchen utensils including wine bottle stoppers can't be returned/exchanged due to hygiene reasons.

To ensure your safety, I recommend that you do not leave your marbles under direct sunlight. The intense light may cause the sun to focus and potentially start a fire. Please store your marbles in a safe and shaded area. Thank you for taking the necessary precautions to ensure the safety of yourself and those around you.