The shipping information is different depending on the products you order. Please read the shipping information in the description of the product. For questions feel free to write me!

Shipments to BELGIUM, NETHERLANDS, FRANCE, LUXEMBOURG, PORTUGAL and SPAIN: packages are shipped with Mondial Relay to a pickup point. You will receive an email from them to choose the pick-up point. Without a response within 48 hours, we will choose the point closest to your address.

There are a few options to get to know your own ring size. The two most simple options are:

- Take a ruler and measure the diameter of a ring that fits you good. Look online to see which ring size equals this measurement. All my rings have the ring size and the diameter written in the description.

- Stop by a jeweller and ask him/her to measure your ring size.

Orders with a product value above €20 are shipped with tracking code. This makes that you can track your package easily. Once your order is shipped you will receive a notification email with the tracking information.

If you wish to add a tracking code to an order with a product value of €20 or lower, that is possible. But I need to charge the € 5 tracking code fee. Please contact me if you wish this option.

Once I shipped the package you will receive a notification message on Etsy with the tracking information. Tracking is possible with your personal tracking code, on the website of the shipping company used for the shipment of your package.

If you notice any problem with the tracking please contact me and I'll do my best to help.

Fill a bowl with lukewarm water. Mix a few drops of gentle soap with the water until it is dissolved. Place the jewelry in the water and let the solution soak into the materials for about one minute. Gently rub the jewelry with a soft sponge while it is in the water to remove any tough stains. Dry as much as possible with a towel and hang in a well ventilated area.

After wearing your jewelry for a while, tarnish can appear on the brass beads and charms. To clean brass beads and charms that are part of your macrame jewelry use a mixture of lemon juice, baking powder, and water. With a toothbrush or sponge gently go over the brass parts in your macrame jewelry, be careful not to use this mixure on the stone or macrame cords.

Wash your natural fabric clothing by hand or in a washing machine on a cold (maximum 30°c), gentle cycle, using ecological laundry products.
Hot water makes fabrics shrink, especially natural fabrics.
Air-dry the clothing in a shady spot, drying in sunlight can fade colors.

Contact me within 14 days to receive the return address.
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Items on sale are neither exchangeable nor refundable.
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Items should be unworn and in original state.
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Unclaimed packages are handled as returns.
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Shipping costs will not be refunded.
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For a return from a non EU country, no customs fees will be paid and the package will therefore be refused.
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A €5 process fee is charged for returns and exchanges.
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In case of free postage €7 is deducted from the refund to cover postage for the outward journey.
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For an exchange, the shipping costs of the new article will have to be paid.
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The loss of your package, by the carrier, during your return, cannot be refunded or exchanged.
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For questions please contact me.

Love,
Jolien

In general, keep your jewelry away from lotion, perfume, hair spray etc. When you remove your jewelry for storage, take a few seconds to wipe off residue with a soft cloth. Store your jewelry in a closed container, in a dry and dark place, when you are not wearing it.

If you owned brass jewelry before you will know that tarnish can appear after wearing your jewelry for a while. Tarnish is a layer of corrosion that develops on many metals. To clean brass, use a mixture of lemon juice, baking powder, and water. With a toothbrush gently go over your brass jewelry, be careful not to use it on your gemstone.

Another option is to use EXTRA FINE steal wool. Make sure it is extra fine. With extra fine steal wool you can polish your brass jewelry.