Does the store accept exchanges?
Only if the items are unused; and in good and original condition and packaging.
• Buyers must contact me within 3 days of delivery and have the items they’d like to exchange sent to me within 7days of delivery.
• Buyers are responsible for all postage costs of exchanges.
• There will be a 15% service-charge incurs for all hand-sewn leather handles exchanged.
• Custom items and Discounted/Sale items cannot be exchanged.
• Exchange can only be done ONCE.
• Goods sold and Exchanged are non-refundable.
• Items must be properly packed to ensure they will not be damaged during shipping. If the item is not returned in original and good condition, the buyer is responsible for any loss in value.

Only within 6 hours from the time of purchase. Orders cannot be canceled after being prepped and shipped. All cancellations will incur a 15% processing fee.

Yes. You will receive a separate Etsy Dispatch Notification email containing a tracking link, once your order has been shipped.

Please note this is a basic tracking system that shows package has been dispatched from country to country and after it has arrived at your destination post, tracking information after, is subjected to your local post office's availability. After the package arrived at your destination, it will be transferred to your local post office and will be delivering this package to you.

P.S.if no one is at home/office to receive it, kindly collect it at your nearest post office by providing your tracking number.

All rights reserved for all products in this store.

Yes. You will receive a separate Etsy Dispatch Notification email containing a tracking link, once your order has been shipped.

We don't expect this to happen, but if you are unhappy with your order, don't panic! Just contact us first on Etsy, before leaving feedback/reviews. You can email us with a photo if the item is damaged, etc. And if the item has a problem we will take care of it and send a replacement. We are a small business and occasionally make mistakes. Please be patient and know that we will do our best to correct the problem! Read the FAQ "I want to exchange or return my order, what is your return policy?" Please note that for sale items (10% of discount or more) we do not cover any additional shipping costs for returns