I aim to ship all orders within 1-2 business days. All orders for the UK are sent via Royal Mail 2nd class post as standard. 1st class and signed for options available at the checkout.

International orders are sent via Royal Mail International Standard service (no tracking number) and estimated delivery times are shown in the Shipping Policies section. These are not guaranteed and can be take longer to arrive. Please contact us for time sensitive orders. For tracked orders please upgrade to "Tracked & Signed" at checkout.

Please ensure your address is correct as orders are now transferred directly to Royal Mail to process address labels - sorry but I am not able to refund orders sent to incorrect addresses.

I happily accept requests for custom orders should you require a smaller or larger length of ribbon/twine or a different quantity of buttons. If I have the items in stock they will be shipped according to my usual policy. If I need to order in stock for you, I will let you know when you can expect delivery.

1 metre = 1.1 yards
1 yard = 0.9 metres

Do multiple ribbon lengths come as a continuous piece?

Yes, if I have enough in stock. I will always try and cut a single continuous piece is I can. However there are times when stock is low when your ribbon may come in separate pieces, but this is rare. The only other time pieces come in more than one piece is if you order more than comes on a new reel. Most reels are 20m or 25m in length so orders over this amount will always be in two lengths.

Yes - Following Brexit, Sales Tax for individual EU countries is now being collected directly by Etsy at the point of payment and will be clearly highlighted for you at checkout. A CN22 customs label is attached to your order which states how much sales tax has been collected and provides Etsy's ISO number as proof of collection. Buyers are responsible for any further charges applied during transit. Mail is now also subject to customs checks whilst entering the EU. Please expect further delays.

Yes, for orders placed before 12 noon UK time, which will be shipped the same day for delivery the next working day. Orders placed after this time will be sent the following day for guaranteed delivery in 2 business days time.