For customers safety and satisfaction, UK domestic orders will be dispatched with 𝐑𝐨𝐲𝐚𝐥 𝐌𝐚𝐢𝐥 𝐓𝐫𝐚𝐜𝐤𝐞𝐝 𝟐𝟒 / 𝟒𝟖 service. End-to-end tracking numbers are available for all orders.

Upgrade options of domestic Next Day Guaranteed Special Delivery 𝐓𝐫𝐚𝐜𝐤 𝐚𝐧𝐝 𝐒𝐢𝐠𝐧 service are available for all UK customers at check out.

Please do not hesitate to contact us if your parcel is not with you in 10 working days after dispatch.

All Europe orders will be sent by Royal Mail International Track and Sign service.

Anything we can do for you to develop your international shopping experience, please do not hesitate to message us before placing your order.

Any detailed information on shipping delays, please confirm with local delivery partners.

Sorry to say as a local home based studio we only dispatch orders within the Europe.

All orders will be processed within 2-3 working days, then dispatch on every 𝐌𝐨𝐧𝐝𝐚𝐲 and 𝐓𝐡𝐮𝐫𝐬𝐝𝐚𝐲. Orders placed after 8pm at night before dispatch days will be dispatched on the next dispatch day.

As a small part-time business, we can hardly process any urgent orders. We strongly suggest customers who have special requests to communicate with us about all details before placing orders to make sure if we can meet your expectations, or we may have to decline the uncertain orders if no further confirmation before dispatch days.

Yes, in most cases we can pack and dispatch the orders with same shipping details together. Please contact us as early as possible, that we can process all your orders on time and “combine shipping” for you.

Customers are responsible to offer correct shipping details. Please make sure your shipping details showing on your digital receipts or order confirmation emails are correct.