Rückgaben & Umtausch

Unfortunately I can't do any type of refund (no money back, no product exchanges or discounts for damaged mail or losses). Why? Because I can't take the blame for other countries post system's responsibilities. My store is very, very small (it's just me, my children and our dog :) )

Versandbedingungen

I'm going to the local post office every Monday and Friday (depending on my work load and the kids :) ). The German post office takes around 6 to 8 working days to deliver the package to its country of destination. It is actually the customs service from your country that might take a longer period of time to send the package to your place. This is the reason some delivery times may vary. It all boils down to the country you live in. From my experience, the timings usually are:

Germany: 2 to 3 days
Europe: 1 week
United States and Canada: 3 weeks
Chile, Mexico or South America in general, Asia: 5-8 weeks

So if you live in South America or Asia, your package may take some time to arrive. PLEASE take this into consideration if you're planing someone else's birthday present! :)