EMBROIDERY:
Color proof & easy to wash
just follow the instructions for the garment/item
you can iron the embroidery safely from the FRONT

LASER ENGRAVING
permanent engraved into wood, acrylic,...
Food & beverage items are safe to be washed

For items that were made just as ordered by you we do not accept returns unfortunately. We cannot stress enough to contact us in advance in case of doubt about fonts or colors. We are happy to provide you with a quick sample of what the result would look like, but once your custom item is made it is not returnable.

All our fonts have a full waterfall of al characters to check & can be found on the internet to if you like to test a certain name in a certain font. We also try to provide many photo's of results in the listings as well as on our instagrampage @laviedivine . We can assist you with advise on what color or font would suit you idea best, but we unfortunatly do not send out previews for standard orders. For custom orders with your logo/design we always provide a custom order with example of the made design added.

- Colors on screen may differ a bit from the real objects / fabrics. We try to provide clear pictures and listing descriptions, but keep in mind that a slight difference between screen and 'live' is always possible
- We are not responsible for spelling errors. We try to warn in every listing, confirmation e-mail etc to check your spelling, but once your personalized item is made there is unfortunatly nothing we can do to undo the personalisation.
- We are located in Belgium, EU, so alle sizing is corresponding to EU sizing. We have size charts etc. to help you. Please use them to double check your size in advance since a personalized item cannot be exchanged.

Please note that the production time for your order is 7 business days (excluding weekends and holidays) before it is shipped. As everything is custom-made to order, we are unable to accommodate rush orders and cannot guarantee expedited shipping. We appreciate your understanding in this matter.

Our products are shipped from Belgium, and there is a clear indication provided for each item in our Etsy shop regarding the estimated delivery date. But we are not responsible for delays due to postal related issues like (but not excluded to) strikes, weather conditions, holiday rush,...