You’re free to cancel an order anytime before items have been created. If a cancelation is requested after an item has been made, money and time have already been invested. At this point, it’s unlikely that a cancelation is possible.

We’re happy to offer a refund if there is any damage to an order. This can be things like manufacturing errors, items arriving with holes, or the order arriving with clear, demonstrable damage. To do so, please reach out with photo evidence of the item’s improper condition.

Yes however, this means that USPS delivered the order to the DPO hub and it will get distributed further. Unfortunately, USPS can't provide any more tracking updates after that, since they have handed the package off.

The complete delivery timeframe for these types of orders is up to 30 business days. If your customer hasn't received the order after this timeframe, let us know and we'll investigate this further.

After an item is shipped, things have moved beyond our control. Shipping (particularly for international orders) is affected by many outside influences, especially COVID-19. If you’d like an update on your order, please contact the shipping company with your order number or use a tracking number or link.

Check your addresses before checking out please. You (the customer) are responsible for providing the correct address and/or apartment number. Packages that are returned back to us or missing due to an invalid address can NOT be refunded or replaced. We cannot cover the reprint/shipping costs unfortunately. I can only offer you a discount if you want to place a replacement order. So again, please double check your addresses! Don't let this minor mistake prevent you from receiving your order successfully.

We cannot accept returns at this time since we do not carry an inventory and our products are made on-demand! We strive for quality but if there is a manufacturing issue or damage during shipment, please reach out to us providing photos and we will work to get you a replacement asap!

Mugs are made through a cycle called dye sublimation. Transfer paper is printed with ink that will flow from the paper under the perfect measure of heat and pressure. The mug artwork is inkjet printed, using special dye sublimation ink and transfer paper. Once printed, the transfer paper is wrapped around the mug. The image on the transfer paper is mirrored. Heat and pressure are applied to transfer the image. The printed dye is mixed with the coating. The image then becomes part of the mug.

Need to purchase more than 5 items? Please get in touch with me ASAP for a discount on large orders if ordering wholesale!

The issue when package arrive broken is related to the carrier, and the way they deliver and handle the packages. Please message me on Etsy ASAP! I will need photo proof for insurance purposes, so that I can either get a replacement sent out to you or issue a full refund to your account.

☕ All White, All Black, Color Handle Mugs (11oz & 15oz)
- Care: Dishwasher & Microwave Safe
☕ Camping Mug (12oz)
- Care: Hand Washes only; NOT Microwave Safe
☕ Mug Latte (12oz)
- Care: Dishwasher & Microwave Safe
☕ All Pink, All Silver, All Gold Mugs (11oz)
- Care: Hand Washes Only; Not Dishwasher or Microwave Safe
☕ All Color-changing Mugs (11oz & 15oz)
- Graphic is revealed when hot water is added
- Black mugs are a slightly softer black than it appears where the design is printed
- NOT dishwasher safe; Microwave safe.
☕ Vodka Shotglass (1.5oz)
- Avaliable in black interior.
- Print on ONE SIDE.
- Care: Dishwasher or Wash by Hand.
☕ Pint Glass (16oz)
- Care: Hand Washes Only; Not Dishwasher or Microwave Safe.