When purchasing multiple items from our shop, you can take advantage of discounted combined shipping rates. These rates are automatically calculated and displayed at checkout, so you can see the savings before you complete your purchase.

Delivery time for standard shipping is typically 10-17 working days after order processing. Express option is available for faster delivery in 3-7 days. A tracking number is provided for all shipments. However, please note that customs procedures or adverse weather conditions may cause unexpected delays in delivery.

For customers in the US, the prices listed on our store include all applicable taxes and any sales tax required by US law. You should not have to pay any additional taxes or fees upon delivery of your order. For international customers, it's important to note that local customs may charge additional taxes or duties that are not included in the price at checkout. In such cases, the customer is responsible for paying any taxes or duties incurred.

We offer a simple and easy return or exchange policy within 30 days of delivery. Simply send us a message with your order number, a brief description of the issue, and whether you would like a refund or exchange. We will contact you to confirm the return address and provide further instructions.

Please note that we do not refund taxes and shipping charges for returns. If you choose to exchange an item, you will be responsible for shipping costs in both directions. However, if the item was damaged, we will issue a full refund, including shipping charges. Please attach a screenshot or photo to support your claim.

The processing time of your order is 2-3 days. This is because we take pride in not mass producing our products, but rather handcrafting each one with individual care and attention to detail to ensure that each piece is made perfectly for our customers. We believe in taking the time to make sure each product is of the highest quality, ensuring that each customer is satisfied with their purchase.

Yes, we do accept custom orders. We can make some modifications to our existing designs, such as selecting different linings, adding longer straps, creating special dimensions for pockets, or offering alternate colors. Please note that customizing the overall dimensions of the bags may incur additional charges. While we don't create entirely new models of bags, if you have a specific idea in mind, please feel free to reach out to us directly. Our team is always eager to help bring your vision to life.