Standard shipping typically takes 2-7 business days within the United States* and 7-30 business days for orders World Wide.
* Shipping to Alaska, Hawaii, Puerto Rico and unincorporated territories of the United States can take additional 7 – 12 business days.

We use a third-party on-demand fulfillment company Printify to ship from The United States.

If you receive a defective or damaged product, you can easily initiate a return by contacting us!

If you request an exchange for a product that was not damaged, please note that we will not cover the cost of shipping the product back to us.

We do not accept returns and issue refunds under these circumstances:
- the order was placed by mistake but not canceled within 12 hours
- seasonal sale item
- you have chosen the wrong size (detailed size charts are included in every listing - where applicable)
- customized / personalized product
- you've changed your mind
- it's a digital product

However, if there is any problem with your purchase or you are not satisfied with the items received, please contact us. We'll find a solution together.

For logistical reasons, items in the same order will sometimes be sent in separate packages so they get to you faster. The delivery time may slightly differ. So don’t worry if you don’t receive all of your items at once… they are on the way!

If you are certain that an item is missing from your order, please contact us as soon as possible. We will be happy to track it for you. Once we confirm that an item was missing, we will either refund you the item cost or send you a replacement 100% free of charge.

If you receive a defective or damaged product, you are eligible for a replacement. you can easily initiate a return. We will review each request individually and do our best to find a solution that works for you.

Don’t forget to provide us with photos or operating videos clearly showing the problem with the item and any other information that could help to come to conclusion faster.

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office.
Different countries have different tax rules on imported goods. If the items are detained by Customs after the shipment left the seller’s country, the buyer is responsible for clearance of the detained items.
It is the buyer’s responsibility for any custom duty fees that may be charged upon delivery.

You are able to cancel your order within 12 hours time and correct your address. :)
However, if the cancellation window is missed, please note that shipping charges for returns due to incorrect address information will be at your expense.

We *do* offer personalization and customization on certain items in our shop and are happy to make your ideas come to life by making something you or your loved ones will enjoy.

If you have not found an answer to your question in this FAQ, please contact us either via Etsy or Email: info@oursimplearts.com . We are here to help! :)