The supervisory operator will send you an email with all details about your purchase within 3 days after payment.
We guarantee delivery within 35 days from the payment date.
Delays may be related to customs payments, and the customer will have to pay import taxes and customs duties. YSartStudio is not responsible for any customs duties or import taxes, which shall be paid by the buyer/recipient.
All paintings are very carefully and professionally packed. We guarantee absolutely safe delivery of the product. If a painting is lost in transit, we will replace it or refund money.
You will receive a tracking number upon or a few days before dispatching.
We do not ship to mailboxes. You must specify a physical address.

We will pay the return delivery cost only if you received an incorrect or damaged painting. If you do not like the painting or want to return it for any other reason, you should cover the delivery cost.
In case of return we will fully refund the order, except for shipping charges.
We may refund to your credit card or a PayPal account. Instead of refund, the money may be used as a credit for future purchases at your request.
You can exchange a painting for something else of the same value. If the desired one is more expensive, you should pay the difference.
If your order was sent incomplete by mistake, please contact us, and we will send the missing paintings as soon as possible.

What do you sell?
We are selling original paintings at this shop.
Do your paintings come framed?
Yes, the paintings come in a natural wood frame.
Are your paintings ready to be hung?
All paintings come equipped with a convenient wall mount.
Which countries do you ship to?
We can arrange delivery anywhere worldwide, where there is a post office, UPS or DHL.
How much does delivery cost?
We provide free delivery around the world with a 30-day delivery guarantee.
Is it possible to make changes to the painting?
No, we do not make any changes to painting contents or size.
In what units is the painting size specified?
For your convenience, the size is in inches or centimetres.
Is your shop official?
Yes, this Etsy store is our official shop.