We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, undamaged, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you must contact us at (Tomoko Pook, Graefestr. 26a, 10967 Berlin, Germany, Tel.: +49 (0) 163 3440917, E-Mail: tomo@toolly.de). You can also use the attached sample cancellation form.

If your return is accepted, we’ll send you a return shipping label (within Germany only. For international cutomers outside of Germany we will give you a extra instrustion for shipping upon receiving of return request) as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You shall bear the direct costs of returning the goods.

You can always contact us for any return question at tomo@toolly.de.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please note: The colours of the products may vary depending on the settings and the nature of your screen. Please understand that such unavoidable deviations are no reason for complaint or return.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded all payments (including delivery charges unless the parcel is received free of charge) we have received from you, on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.


Cancellation form

If you want to cancel the contract, please fill out this form and send it back.

To

Tomoko Pook
Graefestr. 26a
10967 Berlin
Germany
e-mail: tomo@toolly.de

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

_______________________________________________________

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Ordered on (*) ____________ / received on (*) ____________________________

________________________________________________________
Name of the consumer(s)

________________________________________________________
Address of the consumer(s)

________________________________________________________
Signature of the consumer(s) (only in case of communication on paper)

_________________________
Date
(*) Delete as appropriate