Thank you for choosing our products. We value your satisfaction and aim to provide a seamless shopping experience. Please take a moment to familiarize yourself with our return and exchange policy.

-->We regret to inform you that we do not accept returns or exchanges for any domestic or international orders.

-->Shipping fees cannot be refunded under any circumstances.

-->However, we are always here to assist you with any concerns or issues you may encounter. Please reach out to us, and we will be happy to help.

-->In the event of a return, a 30% restocking fee may apply.

-->Please note that original shipping fees are non-refundable.

-->Generally, we are unable to provide reimbursements for returns, except in cases where the fault lies with us.

-->If the issue is due to our error, such as wrong engraving or shipping the wrong product (different color), we will send you a new product.

-->However, please note that shipping fees cannot be refunded in such instances.

-->It is important to contact us within 24 hours of receiving your delivery to report any faults or errors.

-->We cannot accept returns, refunds, or exchanges for size-related issues such as items not fitting or being too loose.

-->If you require the item in a different size, we kindly request that you place a new order.

-->If you provide an incorrect shipping address, we will reship the item to your new address once it is returned to us.

-->Please be aware that shipping charges will apply as it was not our fault.

-->While we do accept exchanges, all shipping costs will be the responsibility of the customer. (only 1-time exchange is acceptable if it is our fault)

-->Additionally, a small "rework" fee per item will be charged to compensate for the time spent creating your new piece.

-->You are expected to cover these costs unless the exchange is due to a defect or mistake on our part.

-->Please note that exchanged items are not eligible for free shipping.

We appreciate your understanding of our return and exchange policy. If you have any further questions or concerns, please do not hesitate to contact us. Your satisfaction is important to us, and we will do our best to assist you. ❤️

Our jewelry is crafted with high-quality stainless steel. While stainless steel is a durable and suitable material for jewelry, please note that the design and production quality may vary from piece to piece.

-->I want to order more than 20 piece:

Yes, we provide wholesale opportunities for our valued customers. To qualify for wholesale discounts, a minimum purchase of 20 pieces is required. If you would like more information about our wholesale offers, please don't hesitate to contact us through direct messaging or by sending an email to chainsonly01@gmail.com. Additionally, for orders ranging from 3 to 19 pieces, we offer a substantial 70% discount.

To ensure the longevity of your jewelry and preserve its exquisite appearance, we recommend following these care instructions:

-->Remove your jewelry before sleeping, swimming, visiting the beach, or going to the spa.

-->Avoid direct contact with perfumes, body oils, and other chemicals, including household cleaners. We advise against using chemical jewelry cleaners, as they may cause damage.

-->For light cleaning, gently polish your jewelry with a dry, lint-free cloth to prevent scratching. Avoid exposing the jewelry to water during the cleaning process.


-->Store your beloved pieces in a cool, dry place to prevent tarnishing and damage.