If you received your item from the shipper damaged or broken. Please send us photos right away, and we will be sure to refund or make an exchange of your item with in 14 days of the delivery date. Please note we will not refund the shipping fees incurred. Thank you.

Since we do not accept returns. If you received the incorrect item please message the shop immediately, and we will get everything resolved. If your item was damaged in transit please contact me immediately for me to inquire about the insurance. If the item was damaged you must take photos and send them to me to show where the damage is and for postal insurance purposes.

No, sorry we cannot ship to these countries due to the importation laws. This is subject to change as well and can be applied to any other country at any time.

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs. vAT tax is collected by Etsy for specific countries and will be stated before the product is shipped out.

We also want to let our shoppers know we have had to update our return policy to no returns everything shipped out is final sale.

Unfortunately, with shipping and packing costs being so high we had to change this policy. If the item arrives incorrectly or damaged we will accept a return or replace the item. As a small business these expenses add up and can become detrimental to a small business surviving. Thank you for your understanding!

Etsy has all of your payment information stored on their platform. When you pay for an item the information goes directly to them. We have nothing to do with your payment information or if there is an issue with your bank. You must contact Etsy or your financial institution for questions regarding your financial transactions.