Standard shipping:

If you want standard shipping but remenber -NO tracking number available-.
- Your package will be delivered straight to your mailbox.
- No signature: Fast and comfortable!

👉Certificated shipping:

If you select certificated post your shipping will be in the registered post service to protect your valuable purchase.

If you buy more than one item in my shop the shipping is calculated on weight and will be adjusted at the time of postage. I will refund you the difference of shipping fee if you have paid more than the actual cost.

--- Estimated shipping times ---

👉 EUROPE: 8-15 business days
👉 USA & CANADA: 10-21 business days.
👉 AUSTRALIA, ASIA & REST OF THE WORLD: 15-25 business days.

Please keep in mind that shipping can take up to 8 weeks, specially if the package is held up in customs. These situations are beyond my control, so I sincerely seek your understanding and patience on this.
If you didn't recieve your order after 8 weeks, please contact me.

PLEASE NOTE: I am NOT responsible for LOST, STOLEN or UNDELIVERED packages If you want to purchase with standart shipping, no tracking number. The responsable is the buyer. Buy with certificated shipping to ensure your package.

Shipping company failures are not my fault or a reflection on my level of dedication to my customers.

I will not be responsible for the costs of a second shipment caused by an incorrect address, the shipping costs must be paid by the buyer.

Absolutely, all items are sent in padded envelope with bubble wrap in order to protect them and wrapping in a color organza bag that can be ready to give away.

If the item is for a gift and you want to add a little note on the packaging, please leave me your message in the "Notes to seller" text box at checkout and I'll be glad to do that.

It is possible to customize all my jewelry changing color stones, modifying the metal pendants for any other you have seen between my models (always if there are availables) or varying the length of it. All this without additional charges.

If you want to design your own piece of jewelry I will be glad to create it specially for you, you only have add the item to cart and in note for seller send me a message explaining exactly what you want.

Yes, you can sell Endia's jewelry in your shop. Convo me for further information on bulk order discounts.

Some stones lose their color and brightness if they are too exposed to the sun or light. For that reason, and to take care of their fragility, keep them in a cloth bag or jewelry box and they will be in perfect conditions.

Silver pieces are zamak material. Zamak is an alloy of zinc, aluminum, magnesium and copper. It is hypoallergenic and has a high resistance to oxidation and aging. It has an 8 micron silver bath. You can clean it with a silver cleaning cloth.

If a package is returned for the following reasons:

1) The address provided to us via Etsy by the buyer was not correct.
2) If the package once attempted to be delivered is unclaimed.

In these cases we do not offer a refund.
Once postal services sends it back to us we will contact the buyer for the correct address, and the buyer will need to re-pay shipping and handling costs before we will send the package again.

-NO exchanges or refunds on “custom orders or personalized items"
-Delays in postal mail totally out of my control.