All orders come gift wrapped for free with a velvet bag and velvet pouch with satin ribbon with our company logo.

Size is fixed unless advised differently with a note

Payment Options, Custom Fees, Taxes and Cancellations

Payments, Custom Fees and Taxes :
Payments are accepted via PayPal or Direct Checkout (Credit card, Debit card and Etsy Gift Card). Your order goes through the processing time only after it is fully paid. Please note that buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.

Cancellations :
You can request the cancellation of your order via message within 2 hours after you placed it. In case this deadline has ended you can still request the cancellation but if your order has been shipped unfortunately this specific order can not be canceled.

Delays in mail and package deliveries are common because of flight cancellations, staff reductions, government measures and other disruptions in workplaces and daily lives.
At this point no restrictions apply to trade and cargo routes so for your sooner service we would strongly recommend, if you wish, to choose the express shipping option as your order will be delivered faster and with better tracking.

Processing time
For non-custom orders, once purchased and fully paid it takes 1 business days for your order to be shipped. For custom / personalize orders please contact me regarding the processing times.

Standard free shipping :
We are dispatched using the Hellenic Post (ELTA) registered postal service until the parcel arrives at the destination country, then the delivery of the parcel is handled by the country’s main postal company. Please note that the registered service above requires signature at delivery for security and tracking purposes.

Express shipping :
The express shipping is optional with extra charge. It usually delivers in 3 to 4 business days in most destinations with some exceptions like in remote areas. The orders shipped using DHL express or TNT express.
For the secure delivery of the parcel DHL or TNT requires a contact phone number in case they need to contact the receiver regarding their delivery.

A tracking number is provided in both services above. At the moment your order is shipped a dispatch notification will be sent to your email connected to your Etsy member account or guest account providing you the tracking number. You can track the delivery status via Etsy in your order’s details.

Standard free shipping
Greece : 1 - 3 business days
USA : 7 -12 business days
Europe non-EU : 7 - 12 business days
European Union : 4 -12 business days
Australia : 15 - 25 business days
Canada : 15 - 25 business days
United Kingdom : 7 - 12 business days
France : 4 - 10 business days
Germany : 4 - 10 business days
Hong Kong : 20 - 25 business days
Ireland : 10 - 15 business days
Italy : 4 - 10 business days
Portugal : 4 - 10 business days
Spain : 4 - 10 business days
The Netherlands : 4 - 10 business days
Russia : 12 - 20 business days
Japan : 15 - 25 business days
New Zealand : 15 - 25 business days
Everywhere Else : 7 - 25 business days

Express
International : 3 - 4 business days
Domestic : 1 - 2 business days

In some countries buyers are subject to custom taxes and duties on items shipped from international locations. These taxes and duties are the responsibility of the buyer also if duties/taxes are applied when an item is returned to the seller for a refund.

Returns
You can return your order within 14 business days after it is delivered to you. Please contact me within 3 business days after you receive your jewellery to arrange the details for the return. Most customised jewellery can not be returned, like engraved ones but please contact me first to check if possible. Please note that the buyer is responsible for the return shipping costs and all returns must be marked as RETURNED GOODS - FAILED SALE outside its packaging.

As soon as I receive your order and the jewellery is/ are in the same condition as they were when delivered to you, a full refund of your order will be applied to your account connected to Etsy in up to 2 business days after their delivery.

Please note that for orders sent by us completely free of charge, our shipping costs will be deducted from the amount you paid.

In case of lost parcel we refund buyer after we have an official answer from the Post that the parcel is lost.