I want you to love my Products! Each product is made to order, majority of them are PERSONALIZED. You can only return not personalized products - but if you have any problem with any of your order, please contact me.
All personalized or custom products are non-returnable because after I engrave your personalized text, name, date, etc on mug; it is not suitable for sell any more.
- Please take into account that shipping cost is fully paid for third party company. It's non-refundable.
- Return of NON-PERSONALIZED items in original condition will be accepted for product refund or replacement for an item of equal value - within 14 days from the date of delivery. Cost of returning the item is the buyer's responsibility. This cost depends on resending buyer's shipping type choice.
- Custom/Personalized orders are non-returnable and non-refundable.
- Same rule if package was unclaimed and returned to sender. It doesn't mean that you returned product in line with rule of 14days; no refund will be given. In this case I can ship your order again, but it means additional cost of next shipping for you as a Buyer. Even if order was qualified for free shipping for the 1st time - each next shipping will be fully paid by Buyer.
- In case your item was damaged during transportation, please prepare damage protocol with postman/courier. You must report this damage to me within 3 days from delivery, and attach damage protocol to your message. Damage report sent after this time will not be considered.
- Tracking is available for all EU and Non-EU countries.
- Products returned to sender are storage 30days. After this date they will be removed and product will not be shipped again.
FOR COMPANIES: If you would like to receive normal b2b invoice - you need to let me know in advance before order. Etsy is no portal for b2b transactions! You can purchase directly from my Company based on an normal invoice. Contact me before order if you need an invoice!
Request for an invoice after purchase on Etsy will be rejected. You can only receive Etsy bill.

*** Your package will be shipped to the address on your Etsy receipt unless otherwise noted.

DE MARKET: Germany's Packaging Act "VerpackG" imposes requirements on online retailers selling to buyers in Germany. The Packaging Act promotes recycling and reuse of packaging materials (e.g. cardboard boxes, tape, and bubble wrap). My brand MugYourself is registered at the Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister (Foundation Central Agency Packaging Register – ZSVR) with registration number DE2048918771183. My Dual System Licensing partner for the collection, sorting & recycling of the packaging is INTERSEROH Dienstleistungs GmbH.
As consumer please ensure that all received packaging is separated, reused and/or disposed of in the right recycling containers, at home or locally.

FR MARKET: We meet with French law requirements on online retailers selling to buyers in France. The Article 62 of the loi anti-gaspillage pour l’économie circulaire (AGEC law) law passed on February 10, 2020 provides
for the implementation of a unique identifier for all companies or entities subject to the principles of Extended Producer Responsibility (EPR). The Packaging Acts and ADEME institution promote recycling and reuse of packaging materials (e.g. cardboard boxes, tape, and bubble wrap). My brand MugYourself is registered at the ADEME with registration number FR320198_01GFEQ. My EPR Licensing partner for the collection, sorting & recycling of the packaging is Citeo.
As consumer please ensure that all received packaging is separated, reused and/or disposed of in the right recycling containers, at home or locally.