Unclaimed items, which are returned to me, you will be contacted and informed, and if you want a new shipment, the shipping costs will be charged (the price varies depending on the weight and number of items).
In these situations, refunds are not made.

All orders are sent by registered mail or international priority mail with proof of delivery and tracking number which is provided after the order has been shipped.
Tracking information is available in your Etsy account.

I do not accept returns or exchanges.
Any questions or problems with the purchase, you should contact me to be able to help.

After the purchase is completed, you will receive an email from Etsy with a link that will take you to the page where you can download the files and save them.

Delivery times are an estimate according to the last shipments, this information is updated frequently, and is mentioned in the product listing in the "shipping and return policies" section.

During holidays seasons there may be delays in delivering orders, these delays are not my responsibility.
I am not responsible for any lost or damaged items caused by the postal service provider.
I am also not responsible for customs duties or VAT on international orders.

In any situation mentioned above, contact me, I will do our best to help, but please note that we do not control the shipping process, you should ask for information or file a complaint with the shipping carriers.