Terms & Conditions

1.TiLuLy
1.1 Provider identification
These terms and conditions have been published by TiLuLy.de;
represented by Andrea Schöps, Langster Str. 21a, 40668 Meerbusch, Germany;
VAT ID: n.n ..
Jurisdiction is Meerbusch.
1.2. scope
For the business relationship between TiLuLy.de, authorized representatives: Andrea Schöps and the customer, these general terms and conditions apply exclusively.
TiLuLy.de does not accept any conflicting or deviating terms and conditions and hereby explicitly disagrees with them.
Conflicting terms and conditions of the customer are only valid if TiLuLy.de expressly and in writing agrees.
1.3. Warranty and customer service
The warranty is subject to legal regulations. For information about any additional manufacturer's warranties, please refer to the product documentation.
You can reach our customer service weekdays from 10: 00h to 18: 00h Tel. 0172-2687162 or by e-mail tiluly@gmx.de
1.4. Order
Important are your name and delivery address.
1.8. Shipping
We ship with Deutsche Post AG, Hermes Versand and DHL. When shipping to (outside) European countries, we would like to point out that you may have to pay import duties.
1.9. conclusion
The presentation of the products in the online shop is not a legally binding offer, but a non-binding online catalog. By clicking the button [Complete order] you submit a binding order of the goods contained in the shopping cart. The confirmation of receipt of the order follows immediately after the order has been sent. The purchase contract is concluded with our order confirmation or delivery of the goods. If you do not receive an order confirmation or delivery from us within 2 weeks, you are no longer bound to your order.
1.10. data protection
Responsible body for the data collection is TiLuLy.de (address and contact s.o.). We use your stock data exclusively for processing your order. All customer data is stored and processed by us in compliance with the relevant regulations of the Federal Data Protection Act (BDSG) and the Teleservices Data Protection Act (TDDSG).
You have the right to free information, correction, blocking and possibly deletion of your stored data at any time. Please send us your request by mail. We will not share your personal information, including your home address and e-mail address, with third parties without your explicit and revocable consent. This does not apply to our service partners, who require the transmission of data for order processing (for example, the shipping company responsible for the delivery and the bank responsible for processing the payment). In these cases, however, the amount of data transmitted is limited to the minimum required.

Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
In order to exercise your right of revocation, you must (TiLuLy - creative ideas sewn, Inh. Andrea Schöps, Langster Str. 21a, 40668 Meerbusch, phone 0172-2687162, e-mail address: tiluly@gmx.de) by means of a clear statement ( eg a letter sent by post or e-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required. You can also electronically complete and submit the Model Revocation Form or other clear statement on our website (www.tiluly.dawanda.com). If you make use of this option, we will promptly (for example by e-mail) send you a confirmation of the receipt of such revocation.
In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation
If you cancel this purchase agreement, we have selected all payments we have received from you, including the delivery costs (except for the additional costs arising from the fact that you have chosen a different type of delivery than the favorable standard delivery offered by us have to repay immediately and at the latest within fourteen days from the day on which the notice of your revocation of this purchase contract has been received by us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this purchase contract. The deadline is met if you send the goods before the deadline of fourteen days.
You bear the immediate costs of returning the goods.
You only have to pay for any loss of value of the goods, if this loss of value is due to a handling that is not necessary for you to check the nature, characteristics and functioning of the goods.

Exclusion of the right of withdrawal
The right of revocation does not exist with purchase contracts
- for the delivery of goods which are prefabricated and for the manufacture of which an individual choice or determination by the consumer is authoritative or which are clearly tailored to the personal needs of the consumer.
- for the delivery of goods personalized by name, date of birth, etc.