1. To read all the listing details before ordering

2. To contact the buyer if ordering multiple items, for combined shipping costs

3. To check delivery address & telephone number is correct

4. To monitor your parcel with the tracking number sent by the shop

5. To arrange collection or reschedule delivery promptly, if you were out when a delivery was attempted. Parcels returned to France due to non-collection will not have shipping charges refunded

6. To follow the instructions if parcel does not arrived, or arrived damaged - See below

BUYERS OUTSIDE OF THE EU
★ Each country has a value threshold for when customs duty & import VAT may be liable. These charges are not included in the cost price & are applied at the receiving country's custom border control. The charges are the buyer's responsibility.

★ Visit your country's customs website for details on the value threshold (eg UK HMRC ≥ £135), custom duty rules & the rate charged.
https://help.etsy.com/hc/en-us/articles/115015691007?segment=shopping

★ Be aware - A multiple items order may cause you to exceed the value threshold. If this is the case, before ordering multiple items contact the seller to discuss your options.

★ Shipping is twice a week. Your parcel is registered with the postal service on the next Sunday or Wednesday evening & the delivery process has started.
The tracking number is logged onto Etsy & also provided in the shipping information sent by the shop.

★ Use the tracking number to monitor your parcel's progress. Once a parcel is in the hands of postal services, delivery times or delays are beyond the seller's control

★ The buyer is responsible for any import tax & custom fees that are liable in the country it is being delivered (see details above).

★ To be kinder to the environment, recycled cardboard & other shipping material are used in packing. Items are packed with care, with the hope that postal services give them the same care

★ Standard shipping in France will be either Colissimo, with or without signature, or Mondial Relay

★ Mondial Relay is also used in LU BE NL DE ES IT AUSTRIA. Collection from "Point Relay" in LU, BE NL - closest to address is used or you can provide your own preferred Point Relay

★ International orders under 2 kg, slower economy parcel service with tracking, no insurance. Option to upgrade to a faster delivery with insurance + signature may be available at checkout.

★ International purchases above 2 kg or of a higher value, shipping will be sent via Colissimo with insurance & requiring a signature.

★Telephone contact details are now required for French postal forms for countries outside of the EU

★The buyer has 14 days from delivery to inform the seller that they wish to return the item. Returning goods or refusing to take delivery without this declaration is not sufficient to express your wish to retract the order

★All communication must be via Etsy message service indicating your intent to return & why

★Buyers are responsible for all return shipping costs. Returns must be sent within 28 days from delivery, by tracked shipping (plus insurance if in original shipping). Send tracking details to seller

★Full refund of item & original shipping costs will occur if all of the above is followed & if it arrives back in its original condition. The buyer will be responsible for any loss in value which will be discussed before refund

★ All parcels are tracked. Use the tracking number to see where in the delivery process your parcel is.

★ Is tracking showing as "Delivered"?
- Is your parcel with a neighbour or put in the wrong mailbox
- Could it have been stolen?
- Contact your postal service. Items marked as delivered to the address on the order cannot be refunded.

★ Is your parcel waiting to be collected or for delivery to be rescheduled?
- Contact your postal service. Parcels returned due to non-collection cannot have shipping refunded & the buyer is responsible for any loss in value if not in original condition

★ Have you informed the seller?
- The seller can assist if the problem is in France but cannot if the problem is in the buyer's country.

★Any damage to contents must be reported to your own postal service immediately & the seller informed within 24 hours of delivery, along with pictures of damaged parcel & contents.

★For parcels requiring a signature, if a parcel is visibly damaged, open in sight of postal worker to check contents. If contents damaged, take photographs. If you wish to refuse the parcel, note "damage contents" on the receipt note with postal worker. Inform the buyer.
If you accept parcel, see advice above

★Any risk of loss or damage to the goods shall pass to the consumer at the time, or a third party designated by them, takes physical possession of those goods. (Article L216-2 French consumer code). If any damage, contact seller within 24 hrs of delivery

★La Pellerine Vintage is open for orders 24 hours a day, 7 days a week - only shutting if away from home, to update shop details, or exceptional circumstances.

★ Wherever possible, questions or messages received between 09:00 hrs (9AM)* - 21:00 hrs (9PM)* will responded to in 1 - 2 hours.
Messages or questions sent outside of these times may not been seen until 09:00 hrs (9AM)* the following morning.
*CET (Paris time zone)

★ Items can be reserved for up to 5 days. If not purchased within the 5 days, it will be automatically removed. Exceptions are considered for returning customers.

★ To be fair to all buyers, discounts are not available on request.
There are occasional sales and price reductions throughout the year.