I always post to your Etsy address unless otherwise noted. If it is a customized item, it will be shipped 7-21 days after payment. All parcels are sent only by registered mail. If the delivery address is different from your registered address, be sure to inform me that in any other case, the package will be sent to the address indicated in the order. The buyer is responsible for the accuracy of the shipping address. DENIAL OF RESPONSIBILITY. DEAR CUSTOMERS, PLEASE NOTE, IF YOU ARE BUYING FOR CHRISTMAS, PLEASE LEAVE SOME EXTRA TIME FOR THE PACKAGING TO ARRIVE! ❃❃ (Postal services and customs are congested at this time of year, so please be aware that there may be a delay in delivery.) Please plan in advance as it takes even longer to deliver on holidays. I am using Bulgarian airmail. I post from Bulgaria, it usually takes 1-2 weeks for Europe and 10-30 business days or a few days for the USA, but sometimes it can take a little longer. Due to the current situation, longer delivery times of parcels are possible. Due to strikes by Canadian postal workers, delivery may take longer. Before Christmas, the delivery time is extended + 10-20 days for all countries, because the post offices are very busy. Please understand this and be patient. For transport within Bulgaria I use the maximum with an integrated cover letter. Shipments outside Bulgaria will be in the form of tracking parcels. I cannot track my order, USPS does not give me any information. Information about your order will be available only after its registration in the postal system of your country (this can take up to 2 weeks). If you are not from the US, just copy the tracking number and check it on your website (some local postal services do not provide online tracking for international registered airmail: for example, Germany, UK, France, Italy and Australia post office). I am not responsible for the improper operation of the post office (parcels lost on the way). Where can I find my tracking number? Your Account> Purchases> Invoice Your order information will only be available after it has been registered with your country's postal system (this can take up to 2 weeks). If you are not from the US, just copy the tracking number and check it on your website (some local postal services do not provide online tracking for international registered airmail: for example, Germany, UK, France, Italy and Australia post office). I am not responsible for the improper operation of the post office (parcels lost on the way). Where can I find my tracking number? Your Account> Purchases> Invoice Your order information will only be available after it has been registered with your country's postal system (this can take up to 2 weeks). If you are not from the US, just copy the tracking number and check it on your website (some local postal services do not provide online tracking for international registered airmail: for example, Germany, UK, France, Italy and Australia post office). I am not responsible for the improper operation of the post office (parcels lost on the way). Where can I find my tracking number? Your Account> Shopping> Invoice, just copy the tracking number and check it on your website (some local postal services do not provide online tracking for international registered airmail. For example, Germany, UK, France, Italy and Australia post office). I am not responsible for the improper operation of the post office (parcels lost on the way). Where can I find my tracking number? Your Account> Shopping> Invoice, just copy the tracking number and check it on your website (some local postal services do not provide online tracking for international registered airmail. For example, Germany, UK, France, Italy and Australia post office). I am not responsible for the improper operation of the post office (parcels lost on the way). Where can I find my tracking number? Your Account> Purchases> Invoice
My store is registered in the LUCID packaging register

Most of my products I offer are made by individual order. If you want your item to be ready until fixed future date then please have in mind the following:
I start working after receiving money in my account.
Be advised that before making any purchase is good to connect with me about the details!!!
Be advised that time of delivery of ready items to Europe takes 5 to 10 working days. Delivery to USA takes 14 to 30 working days. In some countries, such as Canada, New Zealand, China, Japan, etc. delivery may take more time
Around big celebrations and holidays even delays can happen.
Custom orders can take longer than standard orders, ask and I will give you a price and time range, when your order can be fulfilled. I start work on the order only when it is fully paid.
Ready to ship items will be shipped 1-3 working days after payment.
Made to order items will be made and shipped in 10-20 days. In Holiday seasons, due to big amount of orders, making of custom orders can take longer.

The colours are well represented in the images, but pleased be aware of the limitations of digital imagery and colour and that different computer monitors can display the same image in a very different way. All items are hand-made so while replicating them some of the details might differ.
Wool is very plastic material. My slippers in the process of socks take the shape of your foot.
Care instructions
BOOTS and SHOES:
Felted wool clogs, as well as other natural wool does not require washing. Wool naturally repels dirt, it is usually sufficient to air felted footwear for odours to disappear.
You can also use a vacuum cleaner to vacuum any accumulated dirt/dust from your footwear.

If necessary, wash clogs by hand or in a washing machine on wool or hand-washing mode, use detergent for wool. The clogs should be washed and rinsed in warm water of the same temperature.