UK: There is a choice of standard 2nd class, standard 1st class postage or 1st class signed for. Please select the option you require at checkout.

Once your order is dispatched, Royal Mail aims to deliver 1st class items within 1-2 working days or 2nd class items within 3-5 working days.

There is a choice of Royal Mail International Standard which is an untracked service or Royal Mail International Tracked. Please select the option you require at checkout.

This service is estimated to take 10-21 WORKING days (excluding weekends and public UK holidays) to arrive to the US but please allow up to 6 weeks from the date of your shipping notification. Please be aware that once I have posted an item, any delays are out of my control.

Please note, the tracked option is not an express service and delivery times are estimated to be the same as the standard service.

If your order value is over £20/$25, I recommend selecting the tracked option at checkout.

Please see below for additional information for US customers.

There is a choice of Royal Mail International Standard which is an untracked service or Royal Mail International Tracked/Signed for. Please select the option you require at checkout.

As a guide, this service is estimated to take 7-14 WORKING days (excluding weekends and public UK holidays) to arrive to the R.O.I from the date of your shipping notification. Please be aware that once I have posted an item, any delays are out of my control.

Please note, the tracked/signed for option is not an express service and delivery times are estimated to be the same as the standard service.

If your order value is over £20, I recommend selecting the tracked/signed for option at checkout.

Within the limits of photography and web definition, we endeavour to represent the colours of our threads, cords, beads and charms as accurately as possible online. If you have any queries regarding colour, please contact us so we can advise. Occasionally thread and bead colour can vary slightly according to supplier stock availability.

Please contact me immediately if you realise that you have left the wrong address or name at checkout. If your order has not been posted, I will update your address details and send your order to the new address.
However, once an item has been posted,I am unable to retrieve it from the U.K. postage system. It will need to be returned to me by the postal system. This can take several weeks.
It is the responsibility of customers to ensure that the address/name left at checkout is correct. If items are returned to me due to an incorrect address/name being left at checkout, I am happy to resend but the customer will need to pay the postage again. If not, the original cost of the item will be refunded minus the original postage cost.

All my listings have the processing time (i.e. the time needed to process and make the item) outlined on them for your convenience.

My listings and shipping policies also outline estimated shipping times once an order is shipped i.e. the estimated time it takes for the postal service to deliver your item once we have posted it.

If, after reading these, you still require advice as to whether an item is likely to arrive in time prior to placing your order, please do get in touch as I can advise you accordingly.

Please note - Shipping times are given as estimated guidelines.

If you change your mind about an item once you have received it, you may return it to me for a refund as long as the item has not be worn/used/damaged and the original packaging is undamaged.

Once I receive the item back, I will refund you the amount you paid minus the cost of original postage.

Please note, customers returning items for which they have changed their mind about will be responsible for return postage costs.

Please note, I cannot accept returns on personalised items unless there is a fault/error on my part with the order.

Please ensure that when ordering, the full name of the person who will be receiving the order is left at checkout along with the address. This can either be yourself or someone else if it is being sent as a gift.

Royal Mail require me to add both the first name and surname name of the recipient of the order when purchasing a shipping label for your order.

Unfortunately without both names, I will be unable to fulfil your order which will therefore be cancelled and refunded. Your help in this matter is much appreciated.