TO ITALY
Se lo spessore delle creazioni sarà inferiore a 5 cm verrà spedito di default tramite Poste Italiane (Posta1: veloce ma non tracciata, ti verrà recapitata dal postino, lasciata nella cassetta delle lettere e non necessita di firma). Fammi sapere se desideri un altro metodo di spedizione
Tutte le altre spedizioni verranno effettuate tramite corriere
Per spedizioni diverse o richieste puoi contattarmi tramite la messaggistica di Etsy

EVERYWHERE ELSE

My orders usually ship within 1/2 weeks from the date of purchase
I will ship to the address displayed on Etsy, if I have to ship to a different address, please, let me know asap
Please, double-check your address before to place the order to avoid distress situations
If the address is wrong, the package will return to me and you have to pay again for new shipping: the item can't be refund

SHIPPING METHOD:

All my large Miss Cloudines ship tracked

Some of my products can be shipped untracked, at less costs but, since the moment your creation leave my studio there's no way to check it out.
I do not offer refunds to lost packages that use no tracked shipping
If you want to avoid a distress situation and stay on your piece of mind, I suggest upgrading to tracked

Even if tracked shipping does not track everywhere, I recommend to use it because it remains the cheapest and reliable one...no one of my packages get lost
It takes:
- 8/10 working days to the USA - tracked)
- approximately one week to European destinations
- Canadian and Australian destinations are trackable till the Italian border and I notice they took a lot to arrive (even 2 months) - tracked until the Italian border

PLEASE NOTE: due to Coronavirus, shipping may take longer to arrive.
Thanks for your patience and understanding!
It will take at least 2 months for the package to be considered lost. I don't reship or refund before that time

* For American customers: you can track your shipping directly through Etsy, anyway, when the package reaches the USA, it's better to check it on the USPS site

Though the International Registered Mail, if the recipient is not home, the postman leaves a notice to inform that parcel has arrived.
If the recipient doesn't collect the item at the postal office, after 7 days the parcel will send back to me
I don't refund unclaimed packages and the shipment needs to be redone at your cost.

For shipping processed by Express Courier, be sure to leave your phone at check out and an address where someone can collect the package. The buyer is responsible for any additional costs stock.


If you prefer a faster delivery or insurance on your item, please contact me for shipping upgrades

In case you don't receive your order after 60 days, please contact me and I'll resent you the item or, in case I haven't in stock, I'll fully refund your purchase

All duties, taxes and custom fees associates with International shipping are the responsibility of the buyer