We do offer customized/personalized items. These take a minimum of 30 days, but expect to wait at least 4-6 weeks for an item.

We cannot control how the postal system handles our orders. Once it is shipped, it is literally out of our hands. We take no responsibility as long as we shipped your item within the time frame listed by Etsy. You will need to contact your postal office on any late or lost items. I cannot contact your local carrier, or international carriers.

Our shop does NOT accept returns or exchanges. Due to the nature of some of our items (Bedding) And COVID-19, we are unable to safely relist these items for sale.

We only accept returns if:

1) The item is incorrect
2) The item was returned to us and you do not wish to pay for shipping to you again.
3) The item is flawed. (We inspect items before posting, we do not sell damaged or flawed items without listing the item as Grade B, or C and note the Damage.)

If you would REALLY like to return an item, please contact me.
For safety, the item must be:
- Sealed in the original bag it shipped in
- Been unused, You cannot wash the item
- You will pay return postage
- A refund will be given after we have the returned item in hand.

If an item you have received from us is damaged you need to contact us within 24 hours of the item being marked as delivered with photo evidence of the damage.

If you would like a refund, we will refund the item cost, but we will not refund the shipping cost as the item was shipped.

If you would like a replacement, we can send one, but you will have to pay for additional postage.

Buttons will ship in 1-7 days.
We ship once a week on Friday, Saturday or Sunday.

If your order includes Pre-order Charms or Dakimakura, your order will ship later.

On hand Dakimakura will ship in 1-7 days. (You can contact us to ask if an item is on hand.)

PREORDER Dakimakura will ship in 15-40 days.

POLYESTER Dakimakura will ship in 15-30 days.

Dakimakura Commissions will ship in 30-70 days.

Due to the nature of these items being made case by case, the shipping time varies. We will keep you up to date on the progress on all items.

International shipping is paid for by the customer, we cannot control how postage is handled by international carriers. Please check the tracking on your order before contacting us. We cannot contact international postal services or carriers. If your item is in customs you will have to contact them.
We're US Based and don't use customs, we don't know how it operates, and do not have the ability to contact your postal carrier about customs.