You can find more tracking details on https://tracking.pb.com. Note that sometimes on Etsy, it might say item delivered but on this tracking site, the parcel is still moving after delivery is noted. This issue sometimes happens, if the tracking has not stopped updating, it means it might not have been delivered yet. Please just patiently wait for more days and check back the tracking progress.

We ship all packages no later than the stated shipping dates, sometimes even a day earlier than the stated shipping dates by scheduling the USPS staff to pick up the packages on time. Based on our past experience, sometimes it just takes the post office several days to process hoarded packages for the tracking status to be updated as "in transit". We do our part to make sure all packages go to the post office on time. However, if the post office delays shipping the packages for several days (i.e. the tracking status stays as "pre-transit" for days), we can't control this situation.

We are not responsible for any additional shipping cost. If the buyer entered the wrong address and the item was sent back to us by the post office, buyer would need to pay additional shipping fee applied so we would ship the item to the buyer again.

If the buyer demands a refund without shipping the item back, our original shipping cost needs to be deducted from the refunded item value. For some of our bulkier (more height) and heavier products US domestic shipping can cost up to $4, changes apply throughout time based on the post office shipping rates, we will show customer the original shipping invoice before the deduction and refund.

If the item is not sent back to us and goes missing, we are not responsible for the missing item.

We do accept returns (items on sale excluded) if you do not like the items within certain period (please check the return policy for specific time frame). However, initial shipping fee we have paid the post office to ship the item needs to be deducted from the refund. The original US domestic shipping cost can be up to 4 dollars for some of our products with more height and weight but changes apply throughout time based on the post office shipping rates at the moment of shipping, we will show customer the original shipping invoice before the deduction and refund. Of course, if you have paid your own shipping, full item value will be refunded if the item is in its original condition and packaging.

We offer free US domestic shipping to add value to our customers (note: free shipping only if the item is sold, if it's returned without any quality issue, initial shipping cost needs to be deducted from the refund). We make sure all orders are shipped out on time. Occasionally, delivery might be delayed by USPS, the shipping carrier we use, which is out of our control.