Scale and height are two different measurements that are commonly used in relation to miniatures. Scale refers to the ratio between the race's real life height and the miniature's height. Height refers to the vertical distance from the ground or feet level to the top or reference point. In our case, the reference point is eye level.

Height examples of miniatures in a standing straight pose, measured from feet to eye level, manufactured at 28mm scale:

Human:
- real life height: 1.8m (5.9 ft)
- 28mm scale miniature height: 28mm

Dwarf:
- real life height: 1.5m (4.9 ft)
- 28mm scale miniature height: 23.4mm

Warforged:
- real life height: 2m (6.5 ft)
- 28mm scale miniature height: 31.3mm

Each company has its own way of measuring and calculating scale, and some may even invent scales for their miniatures just to make it difficult to match their minis. By providing the details requested below, we can ensure that our miniatures will match yours.

- the race of the miniature (e.g. troll, ogre, orc, gnome, goblin, etc.)
- the height of the miniature from feet to eye level, with a stance as close as possible to standing straight

With this information, we will be able to provide you with the correct scale for your purchase.

Delays in package delivery often occur because the local post office does not properly notify the recipient that their package has arrived and is waiting to be claimed.

In the event that the delivery is not made within the expected timeframe, kindly review the tracking details accessible through Etsy in your order. Should the provided information prove insufficient, feel free to reach out to us, and we'll work together to identify a solution tailored to your requirements.

All of our items are made to order. This means that we manufacture goods and we are responsible for all aspects of production, from sourcing raw materials to packaging the finished product.

Fulfilling an order involves a series of meticulous processes:

1. Digital Processing: File preparation ensures the digital blueprint is ready for 3D printing.

2. Manufacturing: Printer setup and file integration kickstart the physical creation process.

3. Post Processing: Support removal, washing, curing, sanding and priming, ensure the product's impeccable quality.

4. Quality Control: Rigorous checks guarantee each item meets our high standards.

5. Packaging: The final touch involves secure and meticulous packaging for safe delivery.

Shipping is paid once per order, regardless of the number of miniatures included in the order.

Furthermore, If you have several orders that haven't been shipped yet, you can ask us to combine them and refund the extra shipping fees

- custom size
- custom X-Y-Z ratio (thicker, slimmer, taller)
- change/swap/add/remove weapons

For any personalized requests, please reach out to us before placing your order.

The photo you are viewing is a digital rendering. Rendering is the process of generating photorealistic images of the digital 3D model by means of a computer program.

We can not provide the models primed with the color seen in the renders. The models will be primed in gray or black, depending on what we have in stock.

We prefer to be contacted through Etsy's messaging system, as this ensures we will respond to your inquiry within 24 hours.

In certain instances, miniatures may require assembly. This could be attributed to various factors such as:

Size Constraints: The miniature might be too large to fit within the printer's dimensions.

Quality Considerations: Printing the miniature in a single piece might compromise overall quality.

Transit Safety: To prevent breakage during transit, assembly may be required.

Modular Design: Miniatures designed with interchangeable components, such as hands, heads, legs, arms, or weapons, may require assembly for customization.

Your understanding of these considerations ensures that we deliver miniatures of the highest quality and craftsmanship. If you have any specific concerns or queries, feel free to reach out to us.

Our policy for lost or damaged items is designed to offer you peace of mind and a hassle-free solution.

Lost in Transit: If your package is lost, contact us within 2 weeks after the expected delivery date. We'll confirm with the carrier and dispatch a free replacement promptly.

Damaged Items: Received a damaged item? Let us know within 5 days from the delivery with photos of the damaged goods and packaging. We'll send out replacements at no extra charge.

Replacement with Next Order: Prefer to have your replacement items included in your next order? Simply inform us when placing the order, and we'll take care of it.