Contact me through Etsy. I will make arrangements for repairs, replacement, or refunds at my discretion. Please provide as many details about the product and how it is not functioning. Pictures of the item are encouraged.

Contact me through Etsy. Although I cannot guarantee availability of spare parts, I will attempt to help. Shipment of spare parts needed due to normal wear and tear may be at your expense, however, spare parts can be added to qualifying future orders at no additional cost.

Some puzzles come with printed paper solutions. If your puzzle did not come with a solution, you can request a digital solution by contacting me through Etsy. Please include the name of the puzzle(s) you need help with.

I will be happy to provide hints via contacting me through Etsy. Please include the name of the puzzle(s) you need help with, and any steps you've completed so far.

You certainly can. If you make a review on a social media platform or website, I would be happy to hear about it. I take all feedback from my customers very seriously, and I want to know when you love my products.

Some of my products have moving parts that are sensitive to friction. In some cases they are lubricated with a minor amount of water-based lubrication.

Although working puzzles are not typically thrown away, I am committed to reducing waste from my products. If you have a product that has broken, you may be able to have it repaired. Even if the product is broken by your own actions, I would prefer to help you repair it if at all possible. As a last resort, if you wish to have the item replaced, I may be able to offer you a take-back service, such that the broken product can be repaired or at the very least salvaged for the working parts. Please contact me through Etsy to see if arrangements are possible.