When lighting wood wick candles it may take a few attempts to get going, this is normal. make sure the wick is no more than one quarter inch long and trim frequently during longer burning times. Never dig into the wax around the wick!

Sometimes the inclusions may come loose in transit if so remove any loose botanicals and re-add them once candle is lit same goes for crystals or just add the crystals where you want before lighting.

All mainland and overseas mail is set at 2nd class or 2nd class airmail. The shop is not responsible for lost mail, if you wish to upgrade mail to track & sign please do so when option given at the time of purchase. Etsy also offers an option to pay import tax. We are not responsible for delays in customs due to un-prepaid importation tax.