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Frequently asked questions
What exactly am I buying?
You're getting digital planning tools that help you tackle life's biggest conversations and decisions with confidence.
Think worksheets, planners, guides, templates - whatever format works best for the job. They're your roadmap through overwhelming moments when you need clarity most.
Unless specifically mentioned, all products are digital downloads only. No physical items will be shipped to you.
How do I get my purchase?
The moment your payment goes through, you'll get an email directly from Etsy with your download link. You can also find your purchase in your Etsy account under "Your Purchases" - super handy if you need to re-download later.
Can't find the email? Check your spam folder - sometimes the good stuff gets lost in there. You'll have unlimited downloads, so save those files somewhere safe.
What's your refund policy?
No refunds. Period.
Here's why: These are digital products that you receive instantly and can't be "returned." Once you download them, they're yours forever. We put serious heart and research into every planner, and we stand behind their quality 100%.
Before you buy, check out our product descriptions and previews. We're transparent about exactly what you're getting.
If you've got any questions, you can reach out via Etsy message or by email at hello@aplusyou.com
Can I share these with my family/friends/clients?
Personal use only. That means you, your household, and your immediate family can use them.
You cannot:
Resell them
Share them with clients (if you're a professional)
Give them away as freebies
Upload them to sharing sites
Modify and redistribute them
We put our hearts into creating these tools. Respecting our copyright helps us keep creating resources that actually matter.
Are these planners professional medical/legal/financial advice?
Absolutely not.
We're not doctors, lawyers, financial advisors, or therapists. These planners are tools to help you organize your thoughts and have important conversations, but they don't replace professional expertise.
For medical decisions, talk to your doctor. For legal questions, consult an attorney. For financial planning, work with a certified professional. For mental health support, reach out to a qualified therapist.
Think of our planners as your organizing buddy, not your professional advisor.
How can I contact you?
Use Etsy's messaging system or email (hello@aplusyou.com) to reach us. We typically respond within 24-48 hours during weekdays.
Please include as much detail as possible about your question or issue - it helps us give you a better answer faster.