This buyer harassed me to the point I had to request them to stop contacting me. The emails from them were numerous and accusatory and they were unhappy with everything from the way Etsy handles the selling process to how the post office delivers mail ( I was blamed for the post offices estimate of delivery being incorrect) . I answered all questions quickly. I provided tracking information and let them know personally when the item went out. It was packaged with care and mailed in padded mailing materials. I think, and I am sorry to say this, that no matter what I did or said they would have been unhappy. Honestly, dealing with them has been an absolute nightmare.