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Reviews
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Krista on Apr 27, 2024
5 out of 5 starsI love this backpack - it’s the perfect size for a beach day, super cute and casual.
HauteMadeStudio responded on Apr 27, 2024
Thank you!
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Sign in with Apple user on Apr 25, 2024
5 out of 5 starsPerfect bag, i can fit all my books and other bits a bops and carry them in style!!
HauteMadeStudio responded on Apr 25, 2024
Thank you so much for your review! it’s a large capacity backpack :)
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Claire on Apr 23, 2024
5 out of 5 starsLovely bag, great size and quality
HauteMadeStudio responded on Apr 23, 2024
Thank you Claire!
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Lynn on Mar 10, 2024
5 out of 5 starsI was about to return it as it was larger than I had expected. I gave it a try though and was really glad I did. I love it. The colour of the coffee is more of a tan and goes with everything. Less planning what I wear for work. It carries all I need. The quality of the leather, the workmanship and the beautiful lining feels luxe, I wouldn't be without it now.
HauteMadeStudio responded on Mar 10, 2024
Thank you Lynn for your lovely review. I’m glad you didn’t return the bag as it’s such a beauty :)
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nicolebovigny on May 5, 2024
5 out of 5 starsI love this bag it is exactly as described and pictured. I also love the fact that I can make it smaller. Great quality well designed shipping was on time.
HauteMadeStudio responded on May 6, 2024
Thank you so much for your honest review!
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abujoll on May 3, 2024
5 out of 5 starsLoved it. Would order again
HauteMadeStudio responded on May 4, 2024
Thank you 🥰
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Sharon on Apr 30, 2024
5 out of 5 starsGreat bag nice quality x great price. I’m thrilled thank you.
HauteMadeStudio responded on Apr 30, 2024
I’m glad you love your bag! Thank you Sharon!
About HauteMadeStudio
Who we are
Production partners
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A bag manufacturer
China
This manufacturer helps us to scale up to meet the demands for this corduroy bag
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Hangchuan Feiyu
China
I’ve outgrown my production capability, my production partners help speed up the production of large volume orders.
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HauteMade Studio production team
China
Due to high demand, this manufacturer helps us to scale up.
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A bag manufacturer
China
Our production partners help us scale up to meet the demands of our customers.
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LULU
United Kingdom
BAG MANUFACTURERS
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
More information
Frequently asked questions
Care instructions
Please note that intimate items can't be returned nor exchanged at this time. Thank you
Sizing details
You will receive the products as described. No refunds or exchanges for size/dimension issues arising from not reading the details. Please read the description before ordering.
Thank you!
Custom and personalised orders
I’m open to custom and personalised orders where possible. Please email and I will respond as soon as possible.
Cancellations and returns
No cancellations accepted. However, please email and I’ll be happy to offer exchanges. Due to safety issues, we can only accept returns if product is unused, and in its original packaging. Please note that the refund doesn’t include the shipping fee.
We’ll work with you to discover a solution if an order comes in with manufacturing flaws, the wrong size, or other apparent mistakes. However, if a consumer decides against a purchase, it’s unlikely that a refund, exchange, or other unusual treatment will be given.
Sale items
Sales items can only be returned if they’re defective and not as described. Feel free to email if there’s an issue with your order. Thank you
Damaged items
We always ensure products sent out are in great condition, and as described. However, if your product arrives damaged, or not as described, you must notify within 7 days of receipt with photo proof. Items sent back within 7 days of receipt.
We will offer a replacement or a refund, if the items are returned to us unused, and in original packaging.
We will not accept liability if we weren’t notified within the stipulated time. After the time stated, you (the buyer) will not be eligible for returns or refunds.
Health and Safety
We do not accept used items. We will carry out quality checks before dispatching your order.
For health and safety reasons, please do not return products if you’ve had or been exposed to covid whilst the product was in your possession. We do not have a safe place/ warehouse for disinfection. We will not accept the returns to prevent the spread of covid. Thank you for your understanding.
Returns
We will not accept returns if you do not read details/description before ordering.
Thank you
*We are not responsible for shipping or custom delays. Do get in touch if your item hasn’t arrived by the estimated delivery date so we can escalate it.
We will process our returns on Fridays during busy times.
The shipping is out of our control once an order is dispatched. There are unforeseen elements that may cause delays. Please understand we will do everything possible for you to receive your products within the estimated delivery.
International orders, We will refund fully if you don’t receive your order after 8 weeks of dispatch.
Customers are responsible for returns postage.
Shipping
We will dispatch your order as soon as possible, once dispatched it’s out of our control.
We are not liable for shipping delays that may occur through customs, and other unforeseen circumstances. Get in touch if your order hasn’t arrived by the estimated
delivery time. We will escalate it. We will only refund if the package is certified missing/lost, but will not refund
for late delivery. International buyers should wait at least 5 weeks before it’s declared missing.
Redelivery and Collection
It is the responsibility of the buyer to arrange a redelivery or collection when a delivery is missed.
We will not refund or replace if you fail to collect your items. If your items can still be redelivered and not destroyed by courier, International Redelivery cost of £10, and local delivery £5, will be applied.