Returns & Exchanges:
Returns are not accepted. An item can be exchanged if we are notified within 3 days, please contact us via Etsy and an exchange form to be emailed back to you, please return within 14 days of receipt for an exchange. We strongly recommend measuring your dog and not presume a size will fit as we cannot refund any orders, only exchange.
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70% off items are clearance items and strictly cannot be returned/exchanged. We strongly recommend measuring your dog and not presume a size will fit. By purchasing this item you are agreeing to the sale terms in there entirety. Further details can be found in our general etsy t&c's.
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This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.
postage to EU/international countries:
*PLEASE NOTE* we cannot accept orders going to a PO box/locker address as our couriers cannot deliver to these types of addresses.
Customs & excise may be charged on all shipments in and out of the UK and applied by the government of the country the parcel is going to. Until the parcel arrives in the destination country, brokerage and customs charges cannot be predicted and will need to be paid for by the customer. Please make sure your address, email and phone number given at checkout is correct. Failure to pay these customs and charges will result in the courier returning the parcel to us. Should this happen your order will be refunded less the postage amount and customs return fees
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Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment method (but not sensitive information of your payment method), and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for personalised bandanas, for example), if you contact me directly.
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Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
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Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
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Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years.
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Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
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How to Contact Me
For purposes of EU data protection law, I, Samantha, am the data controller of your personal information. If you have any questions or concerns, you may contact me at ppoochboutique@gmail.com.