Handmade Home Decor & Custom Carpets | Unique Pieces, Crafted with Care
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Last updated on Mar 29, 2026
Reviews
4.4
(6)
Average item review
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience.
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Sameer on Jun 20, 2026
5 out of 5 starsReally happy with my experience with TextureRug. The rug itself is excellent quality — well crafted and exactly what I was hoping for. What stood out most was the communication throughout. They kept in touch regularly, sent photos of the piece before dispatch so I could see exactly what I was getting, and made the whole process feel reassuring and personal. Packaging was good and delivery went smoothly. Would definitely order again and wouldn't hesitate to recommend.
Shahrukh responded on Jun 20, 2026
Thank you so much for your wonderful review, Sameer! We truly appreciate your kind words and are delighted that you're happy with the quality of your rug. It was a pleasure working with you, and we're glad the updates, photos, and communication helped make the process smooth and reassuring. Thank you for trusting TextureRug. We look forward to creating another beautiful piece for you in the future. Enjoy your rug! – Shahrukh, TextureRug 😊
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mick on Jun 10, 2026
5 out of 5 starsExcellent quality and excellent communication from the seller
Shahrukh responded on Jun 10, 2026
Thank you so much for your kind words and 5-star review! 😊 I’m really happy to hear that you are pleased with the quality of the rug and our communication. It was a pleasure making this rug for you, and I truly appreciate your support for our small business. I hope to serve you again in the future! Warm regards, TextureRug
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Carrie on Feb 21, 2026
5 out of 5 starsI am really pleased with the rug; it’s beautifully crafted and just what I wanted. It arrived in great condition thanks to the careful packaging. However, I did notice that after placing my order, there weren’t many updates unless I reached out to them, and the import fees were quite high.
Shahrukh responded on Feb 21, 2026
Thank you for your wonderful feedback and for appreciating the quality of our rug. We truly value your suggestions regarding communication and will work to improve this. Import fees are set by local customs and are outside our control, but we always try to assist our buyers as much as possible. We’re grateful for your support!
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Tristan on Jan 6, 2026
1 out of 5 starsTerrible customer service, rug was not suitable for my living room, when asked to upgrade to larger size was told to just buy another rug as it would easier than them excepting a return. Then was accused of being abusive when I raised a complaint. I would avoid this seller.
Shahrukh responded on Jan 6, 2026
It is not my fault, the customer did not even know how to size it and he is blaming me. I told him to return it but you will have to pay the shipping cost and he spoke very rudely to me. But Thank for him. He ordered a smaller size from me and he wanted a bigger size, what was my fault in this?
About Texturerug
Sales
20
On Etsy since 2025
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Our experienced artisans follow traditional techniques to craft every rug with precision. -
Edges are carefully stitched to ensure durability and a clean finish. -
We use high-quality wool and Tencel silk to achieve softness, shine, and durability. -
Tufting process using a tufting machine -
Skilled artisans carefully tie thousands of knots by hand to create each rug.
Shop about video description
Shop policies
Last updated on Aug 31, 2025
Shipping
See item details for estimated arrival times.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment options
Secure options
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.
Returns & exchanges
See item details for return and exchange eligibility.
Cancellations
Cancellations: accepted
Request a cancellation: within 3 hours of purchase
Privacy policy
More information
Last updated on
Mar 8, 2026
Frequently asked questions
Custom and personalised orders
Yes, we offer custom rug orders. You can choose the size, color, and design. Please send us a message with your requirements and we will create a rug specially for you.
Sizing details
Our rugs are available in standard and custom sizes. Please contact us if you need a specific size. As each rug is handmade, slight size variations may occur.
Care instructions
Vacuum regularly without a beater brush. Blot spills with a clean cloth and avoid harsh chemicals. Professional cleaning is recommended for deep cleaning.
Gift wrapping and packaging
All rugs are securely packed for safe delivery. Gift wrapping is available upon request.
Wholesale availability
Yes, we offer wholesale orders for retailers, interior designers, and bulk buyers. Please contact us with your requirements, quantities, and sizes, and we will be happy to provide more details and special pricing.
Please message us to discuss your custom project.
Yes, we create custom rugs based on your design, size, and color preferences. You can send us your design inspiration, image, or specific requirements, and our artisans will craft a unique rug specially for you. Please message us to discuss your custom project.