ThreadboundCrochet

This Privacy Policy describes how I (Threadbound Crochet) collect, use, and share information when you purchase an item, contact me, or otherwise use my services through Etsy.com or its related sites and services.

1. Information I Collect
To fulfill your order, you must provide certain information (which you authorized Etsy to share with me), such as:

Your name

Email address

Postal address

Payment information

Details of the product you’re ordering

You may also choose to provide me with additional personal information (for example, for a custom order) if you contact me directly.

2. Why I Need Your Information and How I Use It
I rely on a few legal bases to collect, use, and share your information:

To fulfill your order. I use your information to provide my services — such as processing your order, shipping items, and providing customer support.

To communicate with you. I may contact you about your order status or to respond to questions or custom requests.

To comply with legal obligations. I may retain certain data for tax or accounting purposes if required by law.

With your consent. If you sign up for updates or marketing (for example, through Instagram or email), I’ll use your information for that purpose — and you can withdraw consent at any time.

3. Information Sharing and Disclosure
I only share your personal information for limited reasons and in limited circumstances, as follows:

Etsy: I share information with Etsy as necessary to provide you my services and comply with Etsy’s Seller Policy and Terms of Use.

Service Providers: I may engage trusted third parties (like postal or courier services) to deliver your order. I share your personal information only to the extent necessary for these services.

Compliance with Laws: I may collect, use, retain, or share your information if I believe it’s reasonably necessary to:

Respond to legal process or government requests,

Enforce my agreements, terms, and policies,

Prevent, investigate, and address fraud or other illegal activity,

Protect the rights, property, and safety of my customers.

4. Data Retention
I retain your personal information only for as long as necessary to provide my services and as described in this policy.
I generally keep data for up to 5 years to comply with legal and tax obligations.

5. Transfers of Personal Information Outside the EU
If you’re a resident of the EU, please note that I may store and process your information through third-party hosting services in Canada or other jurisdictions. I rely on Etsy’s secure infrastructure and data protection safeguards for these transfers.

6. Your Rights
If you reside in certain territories (like the EU), you have rights related to your personal information, including:

The right to access, correct, or delete your data.

The right to restrict my use of your data.

The right to object to processing in some cases.

The right to data portability.

If you’d like to exercise these rights, contact me at threadboundcrochet@outlook.com.
Please note that I may need to retain certain information for legal or business reasons.

7. Contact Me
For purposes of data protection law, I, Ashley Dew DBA Threadbound Crochet, am the data controller of your personal information.
If you have any questions or concerns, you can contact me at: threadboundcrochet@outlook.com

8. Etsy’s Role
Please note that Etsy handles payment processing and order placement securely. For more details about Etsy’s own privacy practices, visit Etsy’s Privacy Policy.