OnceBooksStudio

At OnceBooksStudio, we respect your privacy and are committed to protecting the personal information you provide when placing an order or communicating with us through Etsy.

Information We Collect

To process and fulfill your order, we may receive information such as:

Your name
Shipping address
Email address and other contact information provided through Etsy
Order and transaction details
Personalization details you provide
Names, descriptions, or other information needed to personalize your order
Photos or images you voluntarily provide for personalized products
Information you send to us through Etsy Messages

We only use information that is reasonably necessary to provide our products and services.

How We Use Your Information

We use your information to:

Process and fulfill your orders
Create personalized products according to your instructions
Coordinate production, printing, fulfillment, and shipping
Communicate with you about your order
Provide customer support
Resolve issues, disputes, or order-related problems
Comply with applicable legal, tax, accounting, and regulatory requirements
Protect our shop and prevent fraud or misuse

We do not sell or rent your personal information.

We do not use Etsy buyer information to send unsolicited marketing or promotional messages.

Personalized Products and AI-Assisted Creation

Some of our products may use third-party technology, including AI-assisted tools, to help create personalized artwork, illustrations, or other product content.

If you provide photos, names, descriptions, or other personalization information, we may share the information necessary with the service providers we use to create your order.

We use this information only for purposes related to creating and fulfilling your order and providing customer service.

Third-Party Service Providers

We may share information that is necessary to fulfill your order with trusted service providers, including:

Printing and manufacturing partners
Fulfillment providers
Shipping and delivery providers
Technology and payment service providers
AI-assisted image and artwork generation services

These providers receive only the information reasonably necessary to perform the services required for your order.

Third-party providers may process or retain information according to their own privacy policies and legal obligations.

Information Retention

We keep personal information only for as long as reasonably necessary to:

Complete and support your order
Provide customer service
Maintain necessary business and transaction records
Meet legal, tax, accounting, or regulatory requirements
Resolve disputes or enforce applicable agreements

We do not intentionally keep customer-provided photos or personalization files longer than reasonably necessary for these purposes. However, third-party service providers may retain information according to their own policies and legal requirements.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of personal information where legally applicable
Object to or restrict certain processing
Request a copy of certain personal information

If you have a privacy-related request, please contact OnceBooksStudio through Etsy Messages. We will respond in accordance with applicable privacy laws.

International Processing

OnceBooksStudio and some of our service providers may operate in different countries. As a result, your information may be processed or transferred internationally.

Where required, we take reasonable steps to handle personal information in accordance with applicable data protection laws.

Children's Information

Our products may be created for children and families. However, we do not knowingly collect personal information directly from children.

If you provide a child's name, photograph, or other information for a personalized product, you confirm that you have the appropriate permission or authority to provide that information for the purpose of fulfilling your order.

Etsy

Your purchase and interactions with our shop also involve Etsy. Etsy independently processes personal information according to its own privacy policy and terms.

This privacy policy applies to information that OnceBooksStudio receives or processes as a seller in connection with your order and interactions with our shop.

Contact

If you have questions about this privacy policy or want to make a privacy-related request, please contact OnceBooksStudio through Etsy Messages.