Please see individual listings for item specific details – colors, sizes, product description, materials etc. We provide dimensions in every listing: Length (cm) and Width (cm) of each item. As each item is handmade and individual these are approximate sizes (per earring / per item) therefore note that sizing can vary very slightly. Buyers should assess if sizes are suitable for them before ordering – kindly read the item description carefully, or please send me a message if you would like more details. We will be more than happy to answer any queries before you place an order.

Remember these S's:
•SHOWER = remove prior to showering to avoid any chemicals mixing
•SLEEP = remove before going to bed to prevent any breakages
•SPRAY = avoid direct contact! Apply perfume, hairspray, lotions and cosmetics before
•SWEAT - avoid massive sweating. Do not wear at the gym or whilst doing your household chores
•SWIM - remove before you swim
•SPARKLE – clean after each wear using a soft cloth.
•SEPARATE = keep pieces separate to avoid scratching
•STORE – store pieces in boxes/pouches and keep them in a dry safe place, away from any extreme temperatures
These are guidelines only - there is expected gradual wear & tear with delicate items

Due to the nature of our items, we will not accept general returns or provide an exchange. If however, your order is received damaged, please do get in touch with Dilbaro with UNBOX VIDEO IMMEDIATELY and we will work with you to resolve the issue. You must provide us an evidence of the damaged item delivery via an UNBOX VIDEO clearly showing an unboxing of damaged product, and we will endeavor to replace/exchange your order ASAP dependent on stock availability.
Please Note: Buyers must notify Dilbaro of any damaged delivery issues within 24 hours of receiving their order. No replacement/exchange after 2 days of a customer receiving the product. Please read the item description carefully before ordering.

Thank You!
DILBARO

All your orders will be dispatched after a thorough inspection of the item and cleaning. Items will be sent from a Covid-free environment, meeting a high level of hygiene and cleanliness.

Our items will be packaged to protect the jewellery to the highest standard and ensure it reaches you promptly and securely.

Please message us for any gift wrapping enquiries - this will incur additional charges and may add to the standard delivery time.

At Dilbaro, our aim is to give all our customers a hassle free, happy and rewarding shopping experience.

If you are satisfied with your order and adore your new jewellery, please do take a little time to give us positive feedback / review on Etsy and of course, tell others about Dilbaro!

If you have any reason to be unsatisfied, please contact us at any time before leaving a bad rating or review - we would welcome the opportunity to work with you to resolve any issues with your order and will do so in a timely manner.

We are always striving to be better, for you!
With thanks
Team Dilbaro

Is there a particular item you had your eye on that is no longer available?
Please contact Dilbaro via Etsy message or email us at Dilbaro.uk@gmail.com.
Whilst we cannot guarantee the same product; we will endeavour to get your desired choice or a similar piece.

All our items pass a quality control process and are thoroughly inspected before any orders are sent out. Please see the detailed Care Instructions provided within these FAQ's - this will help to maximise the longevity of your jewellery. However, note these are guidelines only - as with any delicate materials and items, there will be gradual wear and tear over time.

Due to the nature of materials used and all items being handmade, the items you receive may vary slightly from listing photos. On occasions, slight imperfections are to be expected, from glass, mirror or metal work used on some designs; often adding to the aesthetic of a design. Colors are described as accurately as possible but can vary slightly through materials and lighting

Having operated in a professional and customer orientated background for many years, we have a strong work ethic and believe in the quality of good customer service and this must involve an awareness of data protection. We are thoroughly conversant with respect to its application and promote its implementation in Dilbaro’s services.

Dilbaro offers free UK standard (2nd class) delivery with all items delivered (post-dispatch) in 3-4 business days, unless there is a known delay.
Prices for International Shipping are shown within individual listings and are additional to item costs. Delivery times will vary (7-14 days) depending on location. International shipping is subject to several delays that are totally beyond our control. Please note that in the case of a replacement /exchange, the cost of shipment will have to be paid by the buyer. We require a full UK address and postcode for a safe and timely delivery of your order. If you provide the wrong address; then you must re/pay shipping to have the item sent back to you.

As per Seller requirements, Dilbaro will complete all necessary Custom Documentation for International orders, but do kindly note that any delays due to customs/checks in your choice of delivery country are out of our control.

Further local import custom fees and/or charges may be applicable at your destination address and we are not liable for these. Any customs, customs related fees and/or charges at the buyer’s destination country will be paid by the buyer. Dilbaro will NOT bear, or pay any charges or fees incurred at the buyer’s location. We kindly ask that you familiarize yourself with potential charges before placing your order.