We ship all out items as soon as possible.
▪️ On average all items are ready to be sent within 24 hours.
▪️ All items are shipped with UPS or DHL.
▪️ All items will be sent insured and with tracking number.

​When will it arrive?
We'll do our best to meet these shipping estimates, but cannot guarantee them.
Estimated shipping times:

​Germany: 1-2 business days​
Europe: 2-4 business days​
USA: 5-6 business days

​▪️ Delays from the shipping carrier may apply during Holiday Season or big sale events such as Black Friday.
We’ve no control of the same force majeure (sometimes weather will delay packages). In such cases, we are not responsible.

*Please note that buyers are responsible for any and all duties customs charges that may be incurred

We want you to love your jewelry as we do, however If you are not entirely satisfied with your purchase, you may return the unused item in its original packaging within 14 days.

▪️ Contact us within: 7 days of delivery
▪️ Ship items back within: 14 days of delivery

A refund of the merchandise and taxes will be given however shipping and handling for the delivery will not be refunded. Refunds will be issued in the same method of payment as the original payment. ie. A purchase made with a credit card: a refund will be issued to the original account via ETSY payments.


If you have any questions, or just want to know more about Gnatus, start an Etsy convo with us.
We look forward to assisting you the best we can.

We strict with the return policy because we don't want to have any future problems so please make sure you return your item(s) on time. If for any reason your return didn't reach us on time because:

▪️ the item was a gift

An additional window of 11 days will apply, therefore you can return your item but you can have a Store coupon NOT a Refund.

A reduce -15% will be deducted from the value of the item as handling fees.

Returns over 25 days are not acceptable.

▪️In any case please contact us immediately!

▪️We gladly re-ship orders that are returned to us as unclaimed. Customers are responsible for the re-shipping fee and an additional fee 15% of the value of products as handling charges.

▪️Unclaimed orders (due import tax, signature tracking, never picked up or signed for) are partly-refundable. We issue a refund by deducting the original shipping fee and 15% of the value of products as handling charges.

▪️Unclaimed orders are NON-REFUNDABLE when there is no contact from the buyer 2 months after the order has been placed and shipped.

Please kindly notice: the buyer is ALWAYS responsible for any import tax.

▪️Yes. Gnatus is NOT responsible to pay any duties / taxes that are applied to your package. Customs clearance payments must be made by the customer. Customs charges vary country by country. Contact your local postal service or customs offices if you have further questions. If you do not take care of the customs charges, your package may be delayed.

▪️You will only be refunded the difference from the fees to send the package back to our facilities. The return fee can be up to 250 euro. This process may also take an additional 2-3 weeks as we cannot issue any refund until we receive the package. The cost to ship the item back to us will be deducted and there will also be an additional re-stocking fee of 10 euro per item. If you have issues with delivery please let us know. Remember to always fill out a complete address to ensure speedy delivery. You will be charged shipping if you want us to re-ship the package.

Custom order items are welcome.
Times will vary, depending on order, but we will get your piece to you as soon as possible.
▪️ Custom orders are final sales.
▪️ Any deposits are non-refundable.