Whilst I am happy to ship items to the EU- please be aware when purchasing, that items may be subject to local VAT. You, (the customer), will be responsible for paying this local tax.

As most items are made to order please be mindful of the current processing times advised at the time of placing your order- package my items with up most care and attention.

Please be aware at busy times of the year the postal systems may take longer to deliver your item(s)

1. All finished orders will be shipped from the United Kingdom.
2. All orders are ‘made to order.’ Please ensure that you understand the manufacturing and shipment lead times when placing an order.
3. Shipping types and costs are outlined at point of order. Please make sure that the correct type of shipment is selected.
4. We will deliver the order to the exact delivery address provided when placing the order. Please confirm these delivery details are accurate and correct. If specific delivery details are required (e.g. delivery to a specific floor), please provide these details. Please ensure a contact name is given for all delivery addresses. Please provide a telephone number and email address for all international shipments.
5. We ship to both the UK and international locations using couriers such as Royal Mail, ParcelForce, DHL, FedEx, Hermes and DPD. The courier used will depend on the size of the order, its delivery location and type selected.
6. Royal Mail Signed For 1st Class aims to deliver next working day. Royal Mail Signed For 2nd Class aims to deliver 2-3 working days. Additional times are required for UK Highlands and Islands. Delivery times are not guaranteed unless Royal Mail Special Delivery Guaranteed by 1pm has been selected.
7. Royal Mail Signed For now means that a name is taken on delivery. If no one is at the location, a card will be left by Royal Mail to explain about collection.
8. Target delivery times for international shipments will be specified at point of order. International shipments can be delayed by customs and clearance. International shipments are not guaranteed.
9. Delays can also occur due force majeure (war, riots, terrorism, extreme weather, earthquakes etc.) and ongoing problems with the Coronavirus Pandemic.
10. All orders will be very carefully packaged. If an order arrives damaged, please inform Charm In Gifts within 48 hours of receipt and send photos and description of the damage.
11. For any problems with delivery, please refer details to Charm in Gifts who will make contact with the shipment company. Charm in Gifts will work under the delivery terms and conditions of each courier used. This may take a few days before information is referred back.

I am more than happy to accept custom inquiries by nature of my products- so please do be in touch with your bespoke requests!

Each order will be sold as a overall unit to the Etsy customer. It will include all of the relevant candle safety and current CLP documentation.

Full manufacturer CLP information may be requested prior to purchase.