Our 925 Sterling Silver items can be easily cleaned. For all beaded items and charms use any sterling silver polishing cloth (give items a good rub and bring back the shine).
For fine chains we recommend Connoisseurs Silver cleaning dip (please follow cleaning instructions from the manufacturer), easily available to buy on line. Avoid wearing your jewellery while showering, swimming, exercising, avoid spraying perfume on your jewellery or hand lotions. The best way to store your sterling silver pieces when you are not wearing them is in a zip poly bag (your jewellery will arrive in these bags when you order). Keep other jewellery items away from your sterling silver in a jewellery box as they can react and tarnish your item.

Stainless steel is a hard wearing metal (it's the material that good quality watches are made from) and for that reason you don't need to be so careful while wearing our gold jewellery. Also with the special PVD 18k gold plating it makes the gold jewellery colour very durable (100 times more durable then 18k Gold vermeil). To clean you can use soft cloth or mild soapy water.
You can wear these items in water if you like, but if you want them to last even longer try to avoid doing that on regular basis.
These items are lead free, nickel free and hypoallergenic, so good for those with sensitive skin.

Every item has detailed sizing advice in the description of that item (please read that carefully before making a purchase).

As a general rule to asses the correct size for our 925 Sterling silver stretchy rings and bracelets the easiest thing is to place a piece of string around your finger or wrist and measure the string in centimetres, this way you will see which size is best suited for you.

You can do the same for necklaces and bracelets, just put a soft tape measure (or a piece of string) around your neck or wrist and you will see how necklace or bracelet length will look on you.

If you have a special request to make any of our items in a custom size please drop us a line and we will be happy to accommodate where we can.

Your order will arrive packed like pictured on the photo slide in each listings (it's free of charge with any order when you mark order as a gift).

If you are buying the item for someone else, mark it as a gift on the Etsy order and we will include a gift card as shown on the picture in each listing, free of charge.
If you are sending it directly to the person you have bought it for and would like us to fill in the gift card, leave us a note with a short message and we will include it for you. That way your gift will arrive beautifully packaged with hand written card.

If no note is left on the order, we will leave it blank for you to fill in yourself.
We don't include an invoice in the packages so your don't need to worry about that.

Please contact us any time, we are always happy to listen to any special requests our customers may have. So please drop us a line, if you have any special request and we will do our best to accommodate where we can.

Yes.
All our items have 1 warranty valid from the date of purchase, so please keep your digital receipt, as this will be needed as proof of purchase in the event that you require a service under warranty.

We cover all material defects under this warranty, your item will be replaced or repaired. However the warranty does not cover damage caused by general wear and tear, tarnish (as that can be cleaned) or if you have lost or broken the item yourself).

If you have any concerns you can always contact us.

Yes. You can exchange or receive a refund within 7 days of receiving your item and then posting your items back to us to address below within 14 days. Item has to be posted back in its original packaging, undamaged, unworn and unused. Please obtain proof of posting in the event that your item gets lost in the post.
We charge £3 for UK and £9 for INTERNATIONAL exchange to cover P&P back to customer!

Return your item to:
MAIA MARIA
61. BRIDGE STREET
KINGTON HR5 3DJ
UK

Earrings can't be returned due to hygiene reasons!
Refunds will be issued within 7 days of receipt of returned items!
BUYER IS RESPONSIBLE FOR POSTING COSTS FOR RETURNING THE ITEM THEY WANT TO EXCHANGE OR REFUNDED AND POSTING COSTS FOR US SENDING THE ITEM BACK TO BUYER!