Please contact us before return.

Our main goal is to provide you with our excellent products and fully satisfy your expectations.

If you received your product and you don't like it for ANY reason, within 7 days after its receipt send it back to us and you'll get 100% refund. You need to enclose the postal slip which certifies the date when you received it and a copy of the postal receipt which certifies the date when you sent it back to us. You need to pay for the return shipping. The item must not be damaged or have any wear tracks. The refund is made upon our receipt of the item and will not include the shipping costs.

Please use only usual post service to return the goods (not express courier).

If through our fault the product does not correspond to your order, we will sort it out asap at our expence. We will replace the bad item with a good one or refund to you its full price if:

you received a wrong item
item you received is defective
item doesn't correspond to the provided measurements

In order to raise a claim, first you need to send us good quality photos of the bad item, showing the problem. Then you should send the item back to us, we make the refund or correct/replace it and send it back to you (everything at our cost).

If you placed an order and, before it has been shipped to you, decided to cancel it, we'll refund you 80% of its price + shipping costs you paid, after it's been sold on our website.

Each product is carefully wrapped to avoid damaging and is accompanied by a repair set.
For shipment we use National Post Service of Ukraine (Ukrposhta).

If you want to use our content for any reason, please contact us. Normally we allow its usage provided you made proper links to the source. Unauthorized use is not allowed.

If you’re a wholesale customer and want to make an order with total amount over 5000 EUR, we offer you to take a participation in our loyalty program. In this case please contact us for further information.

As well, stage payment is possible when:

Total amount of order is more than 300 EUR – you can pay 50% as advanced payment, and 50% are paid on the fact of order’s readiness.

Or just contact us and we will discus what we can offer you.