Due to the customs agreements between countries, you may sometimes pay customs fees. It is up to pay this fee. And I can't do anything about it.

The tax is in your responsibility.

Etsy charges automatically for the orders that have cost up to €150. For the costs more than €150, Etsy does not charged tax. In that case, please note that you will face a tax that will be charged from your government.
The amount of tax that will be charged is totally depends on your Customs Officer.
For more details, please see the link below:
https://help.etsy.com/hc/en-us/articles/115015691007?segment=shopping

Our orders are shipped via UPS EXPRESS.

- It will be delivered to you in 2-4 days to any country in Europe.
- It is delivered to the USA or Canada within 3-5 days.
- It is delivered to all other countries of the world in an average of 2-9 days.

Take pictures of the package(showing barcodes and info stickers on the package), take picture of the item especially damaged areas.
Reach UPS local phone number and file a damage claim on the day when package was delivered to your address.
The later you file the claim, the less chance to get a result, since when time passes situation becomes unprovable.
At the same time please share photo proofs with me so that I can also file a claim to local courier for my location.
If package is not dropped at your door and you directly get it from courier, please have courier take the stamens down about the damaged pack on their system.
And lastly keep the package and item with the condition you get and do no use it until the claim gets a result.

Digital Printed Rug Care Instructions
To ensure the longevity and beauty of your digital printed rug, please follow these detailed care and maintenance instructions. Our rugs are designed to be low-maintenance and durable, yet proper care is essential to keep them looking their best. Our products are machine washable at 30°C on a gentle cycle, making them convenient for regular care.

General Care:
Vacuum Regularly: Frequent vacuuming helps remove dirt and dust particles that can accumulate and damage the rug fibers over time. Use a gentle suction vacuum without a beater bar to avoid pulling or damaging the rug's surface.

Machine Washing:
Our carpets are MACHINE WASHABLE without any risk of deformation or color bleeding.

Looking for personalized designs? Look no further! We specialize in creating customizations based on the design you've already seen. Not only that, but we can also recreate any design you've come across on the internet, absolutely free of charge. When it comes to customizations, the possibilities are endless. You can select from a variety of shapes including round, square, and rectangular. Let us bring your unique vision to life!

We take pride in the fact that all our products are meticulously handmade, which means there might be slight variations in dimensions, typically ranging from 1-2%. These differences are completely natural and add to the uniqueness and charm of our handmade items. We kindly request you to keep this in mind and inform us of any specific size requirements or concerns you may have. Your satisfaction is our top priority, and we will ensure that your needs are met with utmost attention to detail.